Patient Navigator, Lead

Lead Patient Navigator

The Lead Patient Navigator works under the general direction of the Director of Financial Support Services and Patient Advocacy to assist patients, families, and team members by coordinating social service needs, optimizing opportunities, and clarifying resources. The role blends direct patient support, team leadership, program development, and quality improvement initiatives, and also manages complex patient cases autonomously within established procedures.

• Team Leadership and Mentorship:
  Provide guidance, mentorship, and support to a team of patient navigators, including performance feedback and conflict resolution.
• Operational Oversight:
  Oversee daily program operations, ensure adequate coverage, and manage stakeholder relationships.
• Program Development & Quality Improvement:
  Lead initiatives to improve patient experiences, develop patient education programs and tools, and contribute to policy development.
• Complex Case Management:
  Manage a personal caseload of diverse and complex patient situations, troubleshoot challenges, and ensure comprehensive support.
• Patient Advocacy and Support:
  Serve as an essential link between patients, families, and the multidisciplinary care team, advocating for patient needs and preferences.
• Barrier Resolution:
  Identify and address logistical, financial, and social barriers to care (e.g., transportation, lodging, hospice, DME, insurance, language, and financial assistance).
• Care Coordination:
  Coordinate appointments, diagnostic tests, and follow‑up care, ensuring seamless transitions across the care continuum.
• Documentation and Reporting:
  Maintain accurate and complete patient records in EHR systems and utilize data analytics to track program metrics, outcomes, and performance indicators.
• Supervisory Responsibility:
  Coordinate work for the Patient Navigators and collaborate closely with the Patient Financial Advocate Lead.

Other job requirements as assigned.

• Education: Bachelor’s degree in a healthcare‑related field (Social Work, Public Health, Healthcare Administration, Nursing). Preferred.
• Certification: Certification in patient navigation (OPN‑CG, CHN) highly valued and preferred; can be obtained within one year of acceptance.
• Experience: Three (3) years of patient navigation, social work, case management, or healthcare coordination; leadership or senior role experience preferred.
• Proficiency in EHR systems (e.g., ONCO), patient billing and registration software (e.g., G4 Centricity), and Microsoft Office Suite.
• Exceptional communication and interpersonal skills.
• Strong empathy and cultural competency.
• Proactive problem‑solving and critical‑thinking abilities.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.

• Regularly required to talk or hear.
• Regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• Specific vision abilities required include close vision and the ability to adjust focus.

The work environment includes potential exposure to infectious diseases. Team members are offered appropriate vaccinations and safety training.

• Mid‑Senior level

• Full‑time

• Other, Information Technology, and Management
• Hospitals and Health Care