Access Supervisor

Join to apply for the Access Supervisor role at UAMS - University of Arkansas for Medical Sciences
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Closing Date: 02/09/2026

Type of Position:
Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:
No

Department: ICE | CORE PA Float

• Health:
  Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement:
  Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

This posting will fill positions at various clinics, including Jones Eye Institute, Cardiovascular, Internal Medicine, and Primary Care. Final clinic assignment will be determined by the department manager based on operational needs and position availability.

Supervises the operations of assigned work‑flows including patient check‑in/check‑out, scheduling, registration, patient portals, on‑line/e‑requests, EPIC work queues and physician referrals. Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity. This position assumes responsibility of manager during the absence of manager, educates staff on scheduling requirements, and physician templates, payer requirements and government rules and regulations required for compliance, registration and customer service.

They will also perform regular audits to insure productivity, quality and compliance. Provides report of findings and works with administrative team to develop corrective action plans. Displays exceptional leadership, supervisory, communication and interpersonal skills.

• High School diploma, GED, or formal educational equivalent
• Seven (7) years of experience in registration, billing, or scheduling in a healthcare environment

• Bachelor's Degree in Business, Healthcare, or a related field
• Three (3) years of experience in registration, billing, or scheduling in a healthcare environment.
• Leadership or supervisory experience

• Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards
• Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service
• Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload
• Documents personnel issues and promotes a balanced a conducive work environment
• Ensures all department, CABC, ICE, and UAMS policies are followed
• Establishes and maintains performance standards for productivity, quality, and compliance
• Implements process improvement and reports results
• Ensures staff is educated and conducts themselves in the performance of all duties
• Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards
• Maintains current knowledge of the profession and all state and federal regulatory mandates.
• Maintains required job skills competencies and completes skills assessments annually
• Completes and maintains documentation of continuing education hours annually
• Supervises the day‑to‑day operations of the assigned Access Coordinators, and Patient Representatives.
• Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures
• Schedules, reschedules, coordinates, and cancels appointments using the hospital systems
• Works closely with management to develop, implement, and maintain formalized training plans
• Responsible for annual training facilitation staff development and providing employee coaching.
• Responsible for employee evaluations.
• Works with CABC Support for timekeeping and other HR items.
• Promotes teamwork and models the core concepts of…