Patient Services Representative

Join to apply for the Patient Services Representative role at STI

Health Advocates Network is currently seeking a Patient Services Representative to work at a facility in Little Rock, AR
. These are registry positions with our company.

Pay Rate: $17 / hour
Employment type: W2

DCA is looking for a Patient Service Representative to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health. This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desire to get started in the dental field.

The person will be a support person to all the staff members and patients in their office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager.

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal.
• Respond to patient questions and/or concerns according to DCA Policies.
• Answering Telephones.
• Scheduling Appointments.
• Maintaining Appointment Book.
• Confirming Appointments.
• Follow up on no shows/cancellation of Appointments.
• Register Patients on sign-in sheet.
• Post charges and payments to patient accounts.
• Check voicemail on a daily basis.
• Maintain a clean and friendly waiting area for patients.

• Experience answering telephones.
• Must have exceptional customer service skills.

• Experience working in a dental, medical, or other health‑care office.
• Knowledge of insurance plans (HMO/PPO).

• Required:
  
  High school diploma or GED.
• Preferred: N/A.

Entry level

If interested, please apply through this job post. You may fax a copy of your most recent resume to (phone number removed). If you have any questions, please feel free to call at (phone number removed) and ask to speak with Chandler (Monday-Friday 8:30 AM-5:00 PM PST).