Receptionist- Chenal Family Clinic

Receptionist – Clinic

Under direct supervision, a receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and routine clinic operations.

• Perform patient check‑in at the time of visit and complete all paperwork necessary to ensure an efficient admitting process and compliance with clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hard‑copy materials (e.g., IDs, referrals, insurance cards) into the appropriate location in the electronic medical record.
• Prepare charts for patient appointments, ensuring all necessary information is complete.
• Conduct all functions associated with patient check‑out, including pricing services, collecting patient responsibility payments, and scheduling follow‑up appointments.
• Perform duties involving record filing and retrieval and assist with the filing of registration documentation in electronic medical records.
• Confirm next‑day appointments and alert patients about required documentation and time‑of‑service payment details.
• Follow up with patients regarding the missed‑appointment policy and send appropriate communications.
• Perform other duties as assigned.

• Honor and care for the dignity of all persons in mind, body, and spirit.
• Ensure the highest quality of care for those we serve.
• Work together as a team to achieve our goals.
• Improve continuously by listening, asking, and responding to feedback.
• Seek new and better ways to meet the needs of those we serve.
• Use our resources wisely.
• Understand how each role contributes to the success of CHI.

• Teamwork orientation – works cooperatively and collaboratively with others toward shared goals.
• Service orientation – desires to serve and focuses efforts on discovering and meeting the needs of internal and external customers.
• Achieves results – reflects a drive to achieve and outperform, continuously looking for improvement, and accepting responsibility for actions and results.
• Learning and growth – has a commitment to continuous professional and organizational learning.
• Communication – practices attentive and active listening and can restate others’ opinions; communicates messages effectively.

• Knowledge of insurance authorization/billing requirements.
• Demonstrate strong customer service and communication skills.
• Organizational and time‑management skills.
• Proficient computer skills.
• Knowledge of clinic procedures and regulatory requirements.
• Possess a strong work ethic and a high level of professionalism.
• A team player who handles multiple projects simultaneously in a fast‑paced environment.

• Language ability – read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; present information and respond to common inquiries or complaints.
• Math ability – add, subtract, multiply, and divide in all units; compute rates, ratios, and percent; draw and interpret bar graphs.
• Reasoning ability – solve practical problems and deal with a variety of concrete variables where limited standardization exists; interpret a variety of instructions in written, oral, diagram, or schedule form.
• Computer skills – proficient with Microsoft Office Suite, internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.

• Education – high school diploma or equivalent required.
• Experience – one year of healthcare experience preferred.