Appointment Business Center Scheduler III

Closing Date: 01/30/2026

Type of Position: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution: University of Arkansas for Medical Sciences

Department: ICE | CORE PA Float

The Appointment Business Center Scheduler III (Access Coordinator III) answers telephones and coordinates appointments in a call center environment. The Appointment Business Center Scheduler III plays a crucial role in our organization by supporting patient care activities. demographic . The Appointment Business Center Scheduler III ensures patient access to healthcare services and efficient organizational operations.

• Health:
  Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement:
  Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

• Schedules, reschedules, coordinates, and cancels appointments.
• Inputs and/or updates accurate patient information.
• Answers telephone in a professional and friendly manner and demonstrates effective communication skills.
• Communicates accurate and complete information.
• Must maintain strict confidentiality.
• Deals with conflicts in a positive and professional manner using careful listening and demonstrates effective service recovery skills.
• Performs other duties as assigned.

• High School Diploma/GED.
• Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment.
• Knowledge of basic medical terminology required.
• Intermediate proficiency with computers (MS Office Suite preferred).
• Basic keyboard and telephone etiquette skills.
• General knowledge of office machines including printers and scanners.

• Experience working with EPIC system.
• Call center experience.

$16.33/hr
$33,966.40 yr

• List of three Professional References (name, email, business title)
• Resume

• Proof of Veteran Status

For general application assistance or if you have questions about a job posting, please contact Human Resources at ask recruitment
. All application materials must be uploaded to the University of Arkansas System Career Site  Please do not send materials directly to the recruitment contact.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:
Frequent Physical Activity:
Occasional Physical Activity:
Benefits Eligible:
Yes