Bridge Support Specialist

Bridge Support Specialist (Transportation)

The Bridge Support Specialist serves as a patient advocate and liaison for all Bridge programming, including the support programs, educational workshops, and events. The specialist will take responsibility for a variety of administrative and program management duties, and administrative support. The goal will be to effectively facilitate The Bridge and its services according to the organizations standards.

• Greets, screens, and direct patients, assuring they are queued as they arrive for services.
• Maintains schedule and communication regarding The Bridge workshops, classes, and support groups including social media, internal CARTI communication, and external email groups.
• Manage the communication of support programs and education workshops to those patients who RSVP via the registration link.
• Orders and provides refreshments and snacks for support groups and educational workshops.
• Fulfills patient care responsibilities as assigned, which may include accompanying patients to their destination within the clinic.>
• Performs medical receptionist duties as necessary including but not limited to answering the telephone to screen calls and take messages, schedule patients for counseling, massage, and other clinical support services as needed and provide information to patients and community members regarding The Bridge.
• Reports any housekeeping issues to the facilities manager.
• Manages office and clinical supplies with final authorization through the department manager.
• Assists in the care and maintenance of office equipment.
• Opens and properly distributes any unspecified mail/faxes.
• Maintains The Bridge front desk supplies, organization, and patient check‑in flow for all Bridge services including Financial Advocacy, Patient Navigation, Counseling, Massage, Palliative Care, Physical Therapy, and all other services provided.
• Manages The Bridge Conference Room Calendar and notifications along with maintaining setup and breakdown for classes and workshops as needed.
• Facilitates virtual sessions for The Bridge Programming.
• Provides reports as needed to account for attendance and clinic appointments at The Bridge.
• All other duties, as assigned by supervisor.

None

None

• High School Diploma or GED required.
• Minimum one (1) year of relevant administrative or customer service experience required; experience in a healthcare or patient‑fac­ing setting preferred.
• A valid Arkansas Driver's license.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or scheduled form.

• Must interact and communicate both verbally and in written form.
• Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies frequently, while respecting the confidentiality of patient information.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hands to fingers, handle or feel objects, tools, or controls, and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment described here is representative of those an employee encounters while performing the essential functions of this job. This position involves potential exposure to infectious diseases. Colleagues are offered appropriate vaccinations and safety training.

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of the job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

This position is a Safety Sensitive Position. The essential functions, physical demands, and mental competencies of this job require the employee to maintain the ability to work in a constant state of alertness in a safe manner.