Estimation Specialist

Join to apply for the Estimation Specialist role at Arkansas Urology

Little Rock, AR

• Responsible for monitoring patient cases assigned for an estimate request along with monitoring the appointment report for missed cases.
• Provide accurate, timely, and comprehensive cost estimates for patients based on their insurance coverage and the services they will receive (e.g., office procedures such as cancer injections, medications, radiology, office procedures).
• Work closely with clinical teams and billing departments to ensure estimates are precise and aligned with the patient’s care plan.
• Ensure that patients are informed of potential out-of-pocket costs and payment expectations through the delivery of estimate paperwork via the necessary tools within the EMR or other estimation tools and software (e.g., Rivet).
• Pre-Visit Collections:
  Collect payments of all pre-surgery deposits and full estimates ahead of their scheduled procedure at CSC, Hospital; notify clinics of any unpaid amounts that would be collected at the time of service.
• Collect payments of all estimates provided to patients prior to scheduled services at AU clinics; notify clinics of any unpaid amounts that would be collected at the time of service.
• Collect any outstanding balances as required by AU’s Collections policy.
• Pre-Visit Analysis:
  Work closely with billing, insurance, and financial assistance departments to ensure seamless service for patients.
• Collaborate with other team members and clinical teams to ensure accurate data entry, processing of estimates, and resolution of any financial-related issues.
• Provide education to patients regarding their financial obligations and help them understand their rights and options; offer reassurance and support to ease patient stress surrounding financial concerns.
• Serve as a point of contact for clarifying cost estimations for patients, insurance companies, and external stakeholders, ensuring a clear understanding of financial responsibility.
• Utilize healthcare software tools and systems (such as Electronic Health Records (EHR), billing systems, and estimating platforms) to automate and enhance the estimation process.

• Minimum of 2 years of experience in healthcare billing, financial services, or a similar role.
• Strong knowledge of healthcare insurance plans, billing practices, and financial assistance programs.
• Exceptional customer service skills with the ability to communicate complex financial information in a clear and compassionate manner.
• Experience with healthcare software systems (e.g., EHR, patient billing systems) and Microsoft Office Suite.
• Strong problem‑solving abilities and attention to detail.
• Ability to work in a fast‑paced environment while maintaining a high level of accuracy.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Hospitals and Health Care