Patient Services Coordinator NICU

Overview

Patient Services Coordinator I NICU – UAMS - University of Arkansas for Medical Sciences

• Adheres to UAMS guest relation guidelines.
• Uses line of authority when communicating information/problems involving patients/staff; communicates accurate and complete information; listens and initiates feedback to ensure effective communication; communicates any frustration in appropriate time, place and manner; and practices discretion (i.e., confidentiality) in information shared with patients and peers.
• Respects patient’s privacy and confidentiality; treats patients and visitors with care, compassion and dignity; promotes positive image of UAMS; assists other staff members in completing job assignments; is cooperative and pleasant to coworkers; and responds to coworkers’ needs.
• Assumes responsibility for personal safety by using proper body mechanics, universal precautions and proper handling of hazardous materials; and responds in emergency situations.
• Provides input on safety issues.
• Intervenes in unsafe situations by taking action; and documents in PSN system.
• Notifies appropriate staff members of problems requiring prompt intervention; identifies and reports areas where cost effectiveness can be implemented within the department; and utilizes department supplies, equipment and services appropriately.
• Ensures continuing department performance assessment and process improvement; and creates work processes to enhance customer satisfaction and reduce waste.
• Communicates constructively and informatively: uses chain of command when communicating; communicates accurate, clear and complete information per standard; listens and initiates feedback to ensure effective communication; demonstrates good judgment in information shared with patients and peers; manages incoming and outgoing calls per Department and UAMS policies; uses care scripts as indicated; relays phone messages accurately and promptly; communicates effectively with internal and external customers and with the public.
• Identifies problems, quality and patient issues: utilizes proper chain of command for problem solving; refers related patient care issues/problems to Registered Nurse (RN) or Clinical Services Manager (CSM) promptly.
• Acquires initial and ongoing competencies needed for the specific role; achieves competencies to manage new/modified procedures and equipment promptly; completes initial orientation and ongoing unit competencies per standards; maintains and incorporates into practice up-to-date knowledge regarding policies and procedures involved in job responsibilities.
• Manages patient information (computerized or paper): obtains needed information and corrects discrepancies in documents; researches records to obtain information and compiles data for reports; establishes and updates document files; determines patient’s discharge status and communicates to RN; verifies patient information; determines the attending physician and resident physician at discharge; arranges discharge patient records correctly; maintains medical records and bedside charts each shift;
  
  transcribes and initiates eChart order entry and faxes; utilizes EPF to view Advance directive and Consents.
• Provides clerical support in an efficient, effective manner: copies documents with patients’ consent as required; maintains unit patient and transport log; maintains unit kardex; contacts additional staff when requested; assists CSM or Charge Nurse by: making copies, obtaining CSM mail, distributing unit mail, checking/scheduling/maintaining communication book and memo board, and relaying messages; performs other duties as assigned promptly and accurately; orders unit patient supplies as requested and per unit policies;
  
  obtains patient protocols, education material, patient appointments and MD call schedule as requested.
• Excels in computer and technical skills: troubleshoots computers and clerical equipment effectively; acts as resource to team members for use of computer and clerical equipment.
• Demonstrates awareness of cost of clinical programs: suggests to the CSM possible measures to achieve cost containment; utilizes supplies and equipment judiciously;…