Room Service Ambassador

Room Service Ambassador – University of Arkansas System

Join us as a Room Service Ambassador at the University of Arkansas for Medical Sciences (UAMS). This role ensures patients receive meals and nourishment in accordance with physician‑prescribed diets, food allergies, and preferences, providing excellent customer service.

• Provide an excellent customer service experience when patients make menu selections.
• Take food orders over the phone.
• Enter selections into the electronic meal selection system, updating and recording patient information.
• Correct menu choices based on meal patterns, allergies, and patient preferences.
• Troubleshoot issues at the point of service affecting patient satisfaction with the food service.
• Perform other duties as assigned.

Minimum

• High School diploma/GED plus computer skills.
• Basic keyboard skills and telephone etiquette skills.

Preferred

• Experience in a food service, customer service, or patient care setting.

• Health:
  Medical, Dental, and Vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement: up to 10% matched contribution from UAMS.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using UAMS pharmacy.

Stand occasionally; sit continuously; walk occasionally; bend, crawl, crouch, kneel, stoop or reach overhead occasionally; lift and carry weight 10 lbs or less; push and pull weight 10 lbs or less; use hands to touch, handle or feel occasionally; talk continuously; hear continuously; taste or smell never; read, concentrate, think analytically continuously.

Commensurate with education and experience.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy.