Field Service Specialist

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$21.00/hr - $32.00/hr

Responsible for providing professional service and support for Huber Technology customers by performing field service installations, start up, repair and maintain HUBER waste water equipment. The Field Service Specialist, Industrial-Mechanical Repair Emphasis will work within the guidelines established by the Director of Service and/or President and will follow established procedures when representing Huber Technology.

• Responsible for installing, calibrating, configuring, testing, maintaining, evaluating, troubleshooting, pre-commissioning, commissioning and repairing as necessary, waste water equipment manufactured by, but not limited to Huber Technology Huber equipment, pumps, motors, valves, polymer stations, etc.
• Perform scheduled maintenance or repair of the equipment and all other associated equipment.
• Perform unscheduled maintenance or repair of the equipment and all other associated equipment.
• Perform installation of the equipment at customer sites as well as conducting pre-installation assistance.
• Review blueprints, plans, specifications and other customer documentation to prepare for startup or service.
• Responsible for on-site training of customer personnel to Huber Technology standards.
• Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.
• Work with engineering, project management group, spare parts group and management to resolve escalated problems.
• Provide written reports to the Director of Service on all activities carried out on site and complete all required documentation in a timely manner.
• Provide expense reports to the Director of Service on all expenses occurred out on site and completes all required documentation in a timely manner.
• Make technical recommendations to maintenance technicians and or treatment plant operators.
• Work closely with the Director of Service, Aftermarket Sales Team and Operations Team, to ensure that site work is carried out in the required order, for completion by the required time.
• To develop and maintain at all times due regard for safe working practices on site and to report any breaches of health & safety manners to the Environmental Health and Safety Coordinator and/or the Director of Service.
• To undertake any appropriate technical activities that may not be related directly to site, as may be allocated to you from time to time by the Director of Service.
• To ensure that materials, tools and equipment provided to you to carry out your work are kept safe, secure and in good order.
• Ensure all tools and equipment is relevant, up to date and calibrated in accordance with Huber Technology requirements.
• Assist when needed in manufacturing or engineering with customer projects as well as unit refurbishment or replacement at the customer site or Huber Technology manufacturing facility.
• Properly document, label, and return all defective parts utilized in the repair of the equipment.
• Educate the customer on basic operation of their equipment.
• Assist when needed in the parts department with recommending spare parts and wear parts to existing and new customers.
• Perform all welding activities that are required in the shop and/or customer site.
• To take responsibility for ensuring that all necessary travel, medical and associated documentation is valid and kept up to date and to inform the Field Service Manager in adequate time to procure any replacements.
• Provide in-depth troubleshooting via phone with customers in the field.
• Provide technical assistance to all representatives of Huber Technology, Inc. in the field.
• Assist customers with via phone and in the field with on application and process related issues.
• Assist the Director of Service, V.P. of Operations and Aftermarket Sales Consultants with identification of warranty vs. non-warranty issues.
• Maintain a professional appearance towards customers on the telephone and by correspondence as well as in person.
• Take responsibility for ensuring that all necessary documentation is valid and…