Instructional Designer - Stakeholder Training

Instructional Designer - Stakeholder Training (Finance)

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by:
Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.

The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

• Instructional Designer - Pay Range: $70,320-$87,895

The Instructional Designer develops, delivers, and maintains training and performance support for SPP Stakeholders. This role partners with subject matter experts, project managers, and stakeholders to ensure training meets business needs, regulatory requirements, and industry best practices. Responsibilities include conducting needs analysis, designing effective learning experiences, delivering training in multiple modalities and evaluating outcomes for continuous improvement.

• Conduct needs analyses with stakeholders to ensure training aligns with identified gaps, changes or regulatory requirements.
• Identify and mitigate identified risks to training project timelines and deliverables.
• Maintain accuracy of existing online self-directed training curricula.
• Stay informed on business changes, NERC standards, compliance requirements and other regulatory impacts.
• Recommend training priorities, metrics, readiness deliverables, and budget needs based on analysis findings.
• Research industry trends, emerging methodologies, and tools; recommend enhancements for training effectiveness.

• Partner with internal and external stakeholders, working groups, and task forces to define training deliverables and priorities.
• Coordinate with Subject Matter Experts (SMEs), trainers, and consultants to develop in-depth education events and performance support materials.
  • Collaborate with the instructional designers and eLearning team on content design, delivery modality, interactivity, and content integrity.
  • Work with business owners to identify gaps and risks, to determine the most effective training solutions including modality, job aids, guides and scenario-based activities.
  • Secure necessary resources for training, including materials, facilities, technology and SME support.

• Design, develop, deliver engaging instructor-led, virtual and asynchronous training.
• Ensure all deliverables meet compliance, industry and regulatory standards.
• Design training and performance support to minimize knowledge and performance gaps.
• Pilot new and updated courses, incorporating feedback for continuous improvement.

• Collaborate with training staff to monitor and evaluate program effectiveness.
• Develop tools and processes to measure return on investment (ROI) and qualitative impact of programs.
• Create valid, reliable assessment tools that meet NERC credential maintenance and other regulatory requirements.
• Track learner engagement in virtual sessions and adapt activities to maintain interactivity.
• Ensure documentation meets all regulatory and departmental requirements; maintain auditable evidence.
• Conduct quarterly audits of NERC credential maintenance documentation to identify and mitigate risks.

• Mentor and coach other instructional designers and trainers.
• Lead special projects and contribute expertise to cross-functional initiatives.
• Participate in applicable stakeholder working groups and task force meetings.
• Maintain compliance with SPP policies and procedures.
• Perform…