Customer Service Representative Sales

Company Description

Performance Food service, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales representatives, chefs, consultants, and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Food service team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.

Responsible for assisting all customers with order entries and any inquiries regarding the company. Additionally responsible for keeping all customers satisfied and happy with the company as their distributor, accommodating them as best possible. Solves customer problems and deals with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors, and co-workers professionally, ensuring questions are answered accurately and in a timely manner.

Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

• Effectively communicate with customers
• Process telephone orders for customers
• Work with customers and sales associates to manage deliveries
• Efficiently evaluate and respond to customer orders and requests
• Perform data entry
• Input customer orders
• Input customer credits
• Input order and invoicing information accurately and in a timely manner
• Assist customers with orders and problems; contact vendors and request samples for customers
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
• Perform administrative responsibilities such as checking faxes and mail daily, writing sample requests and special orders when necessary
• Attend training and customer service meetings
• Perform other related duties as assigned

Monday - Friday 8am - 5pm, and a monthly Sunday 8am - 5pm

for Benefits Information

• High School Diploma/GED
• 6 - 12 months customer service, call center and/or related area

• 1 - 2 years customer service, call center and/or related area within food service industry
• Ten Key
• Basic computer skills – Microsoft Word, Excel, Outlook
• Food service knowledge a plus
• Bilingual a plus

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please review the following links to our EEO Policy, the “EEO is the Law” poster and supplement, and the Pay Transparency Policy Statement.