Customer Service Representative

Overview

Pro Door Systems, established in 1980, is a trusted provider of high-quality garage doors and outstanding customer service. Over the years, the company has grown while staying true to its core values of innovation and excellence. As a leading manufacturer, Pro Door Systems offers a diverse range of residential and commercial garage doors designed for style, durability, and superior functionality. Our commitment lies in delivering products that exceed customer expectations and foster lasting satisfaction.

This is a full-time, on-site role based in Little Rock, AR. The Customer Service Representative will be responsible for providing exceptional customer support by addressing inquiries, assisting with order processing, troubleshooting product-related issues, and maintaining positive customer relationships. The role also involves accurate record-keeping, coordinating with internal teams to meet customer needs efficiently, and upholding the company s commitment to service excellence.

The role may include handling escalated concerns effectively to ensure customer satisfaction.

• Strong communication, active listening, and problem-solving skills
• Proficiency in customer service tools, platforms, and data management systems
• Ability to handle multiple tasks, work under pressure, and meet deadlines
• Organizational skills, attention to detail, and accuracy in documenting interactions
• Familiarity with sales support, product knowledge, and resolving customer issues
• Experience in working in a team-oriented environment and collaborating with multiple departments
• High school diploma or equivalent; relevant certifications or previous customer service experience are a plus
• Proficiency in basic computer applications such as MS Office