Collections Account Specialist

Collections Account Specialist - Rock Dental Brands page is loaded## Collections Account Specialist - Rock Dental Brands locations:
Little Rock, ARtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR101858

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At Rock Dental Brands, we truly believe people do their best work when they believe in what they are doing. Our call center team is often the first and most important point of contact for our patients. As a Collections Account Representative, you’ll spend your day on the phones helping patients understand their accounts, resolving questions, and guiding them toward payment solutions—always with empathy, clarity, and professionalism.

This role is ideal for someone who thrives in handling a steady flow of calls within a call center environment, enjoys helping people solve problems, and is comfortable discussing billing and payments in a respectful, service-driven way.
** Your Role In Our Operations:
** Handle a steady volume of inbound and outbound patient calls related to patient collections.
Assist patients with billing questions, account balances, and payment options.  Submit refund requests for any payments made in error.  Provide a calm, professional, and empathetic experience on every call.  Monitor and manage payment arrangements that meet company guidelines.  Research and resolve accounts 30+ days past due using established workflows.  Accurately document call notes, actions, and outcomes in internal systems.  Work closely with billing and operations teams to resolve account issues.  

Meet or exceed daily call volume, quality, and resolution metrics.  Follow HIPAA, customer service standards, and applicable collection regulations.
** Required

Skills & Experience:

** High School Diploma or GED  1+ year minimum experience in a call center, customer service, collections, or accounts receivable role  Confidence handling frequent phone calls throughout the day  Strong communication, listening, and de-escalation skills  Ability to explain information clearly to customers with varying levels of understanding  Comfort discussing financial topics in a respectful, service-focused manner  Strong attention to detail and follow-through  Basic computer skills and experience using Google Workspace or similar systems
** Preferred Skills & Experience
** Dental call center experience
** What We Offer
** Flexible health insurance options  Complimentary dental and orthodontic care for you and your family  Paid time off and paid holidays  Industry-leading 401(k) with company match  Career growth and internal advancement opportunities  Modern, supportive call center environment with strong leadership
** Why You’ll Love Working Here
** At Rock Dental Brands, we treat customer service as a skill—and a career path. You’ll be supported with training, clear expectations, and opportunities to grow while making a real difference in patients’ experiences every day.

At Rock Dental Brands, we believe that every team member shares the most important job, because whether directly or indirectly, we are all crucial to the patient journey. We are a unified team with a commonly held desire to give patients positive, uplifting experiences that they will want to share with others.

Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability. We invest in our people to further their knowledge and improve our patients’ experiences.

We may be a bit biased, but we think it’s one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients’ lives, and to help create smiles that will last a lifetime.

We take great pride in our company’s culture because it’s so rich and deeply embedded in everything we do.
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