Senior Customer Service Representative

Job Description:

• The Customer Service Representative III supports large industrial and commercial customer accounts by managing billing operations, resolving customer inquiries, and ensuring accurate account maintenance.
• This role works closely with cross functional teams to support billing delivery, payment processing, and account related process improvements.

• Strong customer service and account support experience.
• Ability to independently research and resolve customer account issues.
• Strong analytical and problem solving skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong verbal and written communication skills.

• Experience in customer service, data entry, or account management.
• Experience working with customer billing or account related data.
• Experience working in a fast paced, detail oriented environment.

• Resolve customer complaints, special orders, and account inquiries.
• Process customer orders and provide information regarding services, pricing, and changes.
• Research customer accounts and meter data and document findings.
• Perform quality control checks and resolve data inconsistencies.
• Track and report daily operational metrics.
• Document processes using standard methodologies.
• Provide account analysis and technical assistance to resolve complex issues.
• Perform audit testing and maintain records for data quality and compliance.
• Participate in testing and defining requirements for new automations and programs.
• Generate and distribute billing for assigned accounts.
• Coordinate customer service needs with other departments.

• Experience with billing, payment processing, or credit and collections.
• Experience with process improvement or automation initiatives.

• Customer service and client communication.
• Microsoft Office applications.
• Data analysis and reporting.
• Process documentation and quality control.
• Problem solving and decision making.

• Associate degree in a technical or business related field or equivalent work experience.