Order Management Specialist

Order Management Specialist page is loaded## Order Management Specialist locations:
Little Rock, Arkansas time type:
Full time posted on:
Posted 5 Days Agojob requisition :
JR08571GF Industry and Infrastructure Flow Solutions, a division of GF, is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.  If you're passionate about technology, sustainability, and global collaboration — you’ll feel right at home with us.##

Essential Duties & Responsibilities:

* ### Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.* ### Verify Order details, including pricing, availability, and delivery timelines.* ### Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.* ### Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.* ### Identify and escalate order discrepancies or delays to appropriate teams.
* ### Utilize Microsoft Teams for collaboration, updates, and internal communication* ### Maintain accurate records of orders and customer communications* ### Assist with order-related reports and documentation.* ### All other duties as assigned.## ## Education and/or

Experience:

* ### High school diploma or equivalent required; associate’s degree preferred.* ### 1+ year of experience in order management, customer service, or administrative support preferably in operations or manufacturing.* ### Knowledge of ERP system (SAP).* ### Basic knowledge of Excel, Word, and Outlook. Microsoft Teams and Microsoft Dynamics CRM.* ### SCM/back-office experience preferably in technical industry, preferred.* ### Ability to work collaboratively in a team-oriented environment## Knowledge, Skills, and Abilities:* ### Strong attention to detail and ability to multitask.
* ### Effective communication skills – oral and written.* ### Ability to learn and retain product-specific information and communicate the features and benefits to customers.* ### Computer literate and knowledge of all Microsoft Office applications* ### Proficient skills in Microsoft Excel preferred.* ### High efficiency in transactional processes for order handling, complaints, and returns aiming for high standard quality.* ### Taking initiatives to improve effectiveness and efficiency in back-office processes.###

## Working Conditions /

Physical Requirements:

* ### The position is office based, Monday through Friday.* ### Ability to lift up to 25 pounds occasionally.

Contact person:

Bethany Rea Human Resources Generalistbethany.rea Please submit your application via the ‘Apply’ button. The recruiter’s email is for enquiries only.
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