Administrative Analyst

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Closing Date:

Type of Position:

Clerical

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

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Department:

Office of Records and Registration

Department's Website:

ualr.edu/records

Summary of

Job Duties:

The Administrative Analyst is a pivotal role that operates within the records and transfer credit application teams for the Office of Records and Registration, as well as the credit research and application processes for the Office of Transfer Student Services. This position requires managing multiple priorities in a complex environment while exercising discretion and independent judgment. It involves interpreting and resolving student and faculty concerns in both the Office of Records and Registration and the Office of Transfer Student Services, as directed.

This role is governed by state and federal laws, as well as agency and institutional policies and procedures.

Qualifications:

Required Education and/or

Experience:

* The formal education equivalent of a high school diploma plus one year of specialized training in business management, business education, or a related field, plus three years of experience in a specialized or related field applicable to work performed;

* Meticulous attention to detail is required for this position.

Job Duties and Responsibilities:

* Provide exceptional customer service to students, faculty, and staff concerning UA Little Rock policies and procedures;

* Research general student inquiries;

* Assist with registration activities, drops/withdrawals, and Records Email Account;

* Work in the On-Call office as scheduled to assist students, faculty, and staff promptly;

* Process student requests, such as verification/transcript requests, as needed;

* Assist the Office of Transfer Student Services in credit research and application as directed;'

* Assist the Transfer Credit Team during peak volume periods or as directed by supervisors;

* Assist at UA Little Rock's commencement ceremonies;

* Answer telephones;

* Scan and link documents;

* Assist with other duties as assigned.

Knowledge, Skills, and Abilities:

* Strong written and oral communication skills;

* Positive customer service values;

* Knowledge of or ability to learn and explain student academic records policies and procedures;

* Knowledge of or ability to learn and use the Banner/Workday Student Information System;

* Knowledge of or ability to learn and use the Transfer Evaluation System (TES) and transfer articulation/software processes and procedures;

* Knowledge of or ability to learn and use Microsoft Office software;

* Knowledge of or ability to learn and use basic office equipment: phone, computer, printer, copier, fax, etc.;

* Knowledge of or ability to learn FERPA regulations;

* Knowledge of or ability to learn and use Perceptive Content, document imaging;

* Knowledge of or ability to learn the ACD Phone System;

* Ability to handle multiple priorities in a complex environment;

* Ability to work independently as well as in a team environment;

* Ability to organize resources and establish priorities;

* Ability to follow guidelines, policies, procedures, and regulations both internally to the department and UA Little Rock, as well as federal and state regulations;

* Ability to…