Call Center Representative

Join to apply for the Call Center Representative role at Retractable Technologies, Inc
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Assists sales team and customers, records sales team leads and updates to Salesforce for assigned Territory Representatives.

• Represents the Company in cold calling and current customer inquiries, requests for product samples, literature, and document information about the lead program process.
• Inputting, maintaining, retrieving lead data and coordinating Territory Representatives in-person visits to Salesforce.
• Assisting assigned sales representatives with getting product and/or materials and assigning leads by sales territory.
• Sending samples and/or materials to customers at the request of sales representatives.
• Assist with marketing projects such as direct mail pieces and phone campaigns for the promotion of company products.
• Independently interacting with the sales team, handles leads and assigns to sales territory.
• Independently interact with customers and handle referrals to designated distributors for the purchase of company products.
• Refers complaints to designated department for investigation.
• Researches and generates sales leads, advises Territory Sales Representatives of sales opportunities, corresponds and provides follow-up on behalf of the Company.
• Represents the Company in direct contact with customers to ensure continued satisfaction and promote ongoing business relationships.
• Identifies and advises the Sales Support Supervisor of issues that should be addressed at a higher level.
• Independently identifies deadlines and implements methods to comply with responsibilities in a timely fashion meeting company KPI goals.
• Ability to interact productively with other employees and devise methods for resolving stressful or difficult situations.
• Coordinate and support product fair and trade show activities by ensuring that registration requirements are met and that product and supply requests are shipped to the appropriate location.
• Responsible for complying with Company policies and procedures and promoting compliance in other employees, including, but not limited to:
  Quality System Regulations, safety/housekeeping, and Quality Management System.

None

• High School diploma or GED required.
• Basic computer and office equipment skills preferred.
• Good work history record.
• Previous customer service experience preferred.

• Ability to speak, read and write English.
• Ability to communicate effectively.
• Ability to maintain professionalism regardless of situation.
• Ability to deal with varying degrees of stress induced by urgent business-related requirements.

• Occasionally required to stand; walk; sit; stoop, bend, use hands, reach and climb stairs.
• Occasionally lift and/or move up to 20 pounds.
• Use of vision required for document/report inspection/analysis and visual observation of a computer monitor.
• Use of hearing and speech necessary for telephone work.
• Ability to operate standard business and office equipment such as adding machines, copiers, calculators, typewriters, fax machines, etc.

• The noise level in the work environment is usually moderate.
• Lighting is usually fluorescent.
• Heating/Air Conditioning/Ventilation is adjusted to accommodate the general office population.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.