Aquatics Attendant - Cove Lakefront

Position: Aquatics Attendant - The Cove at the Lakefront
JOB SUMMARY

Under direct supervision of the Aquatics Supervisor or designee, Aquatics Attendants monitor The Cove at the Lakefront™ facility, to ensure overall cleanliness and functionality, creating a well-maintained waterpark environment. This is accomplished through engaging customer service interactions, meeting our established cleanliness standards, completing regular facility checks, enacting the Emergency Action Plan as needed, as well as demonstrating proper enforcement of rules and policies.

This position does not provide direction to other employees. Aquatics Attendants must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation.

ESSENTIAL JOB FUNCTIONS

Enforces facility rules and policies promptly and courteously.

Provides positive, enthusiastic customer service to all customers and participants. Responds to, resolves and/or escalates customer complaints, questions, and suggestions.

Willing to administer CPR and first aid when appropriate, assists with crowd control, meets emergency services at designated locations, and enacts the Emergency Action Plan as needed.

Adheres to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions.

Ensures that the pool deck has no obstructions in the walk-way.

Performs regular facility checks, resolving safety or customer service concerns and/or escalating to the proper supervisor.

Assists with operation of aquatic features including crowd control and dispatching guests.

Assists in setting up and breaking down rentals, party rooms, and other aquatic programs.

Ensures the sanitization of aquatic facilities by disinfecting the pool deck, play features, restrooms, offices, and other areas with appropriate cleaners, sweeping and mopping floors, picking up debris, and gathering lost items.

Assists with member and guest check-in as requested.

Promotes facilities, programs, and services when in contact with members and guests.

Attends required trainings and in-services.

Assists with implementation of special events; works special events and/or after hour rentals as needed.

Assists with pre-season and grand opening preparation, cleaning, and implementation.

Arrives to work for each shift, on time and as scheduled.

Must be able to work a varied schedule including nights, weekends, and holidays.

Completes other duties as assigned.

Provides back-up support to other areas of the Parks and Recreation Department as needed.

Must operate under the Town's four core values of Integrity, Customer Service, Efficiency, and Innovation.

EDUCATION/TRAINING/EXPERIENCE

Must be at least sixteen (16) years old. Some related work experience preferred. Work requires the ability to read and understand written instructions, to understand simple processes and the routine operation of machines. Level of knowledge equivalent to less than high school or equivalency.

LICENSES OR CERTIFICATES

Must possess or be able to obtain an American Red Cross CPR/Professional Rescuer w/AED Certification within the first eight (8) weeks of employment. Certification must remain valid for duration of employment.

American Red Cross Aquatic Attraction Lifeguarding (Water ≤ 3') Certification preferred.

Valid Texas Driver's License or transportation to and from work.

LANGUAGE SKILLS

Ability to read, write, and speak English fluently.

Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.

OTHER SKILLS, ABILITIES & REQUIREMENTS

Knowledge of customer service practices and procedures.

Knowledge of Town policies and procedures.

Knowledge of facility policies and procedures.

Knowledge of Emergency Action Plan policies and procedures.

Ability to work in a team environment; contribute as a team member and treat co-worker and customers with respect.

Ability to deal with problems involving a few concrete variables in standardized situations.

Ability to apply common sense understanding to carry out detailed written or oral instructions.

Skilled in oral and written communications.

Skilled in monitoring departmental health…