IT Specialist

About Us:

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, headquartered in Little Chute, Wisconsin. Horseshoe Beverage Company, based in Neenah, WI, is a leading ready‑to‑drink beverage manufacturer dedicated to delivering an exceptional beverage experience. Our brand portfolio includes Victor Allen’s, Dutch Bros beverages and Nurri, a better‑for‑you protein beverage line.

Diversity and Inclusion at Trilliant and Horseshoe:

We believe talented, great people are the building blocks of our success. We find the right people, with the right attitude, and provide them with opportunities to excel.

Trilliant Food & Nutrition is growing, and we are seeking an IT Specialist I to provide first‑line technical support, maintain desktop/laptop systems, assist with software/hardware troubleshooting, and ensure smooth daily operations of IT services. This entry‑to‑early career role is ideal for someone who enjoys problem‑solving, excellent customer service, and a fast‑paced environment.

• Serve as the first point of contact for employees with hardware, software, network, or other technical issues.
• Triage, diagnose, and resolve common IT support requests (e.g., user login issues, printer problems, software installation, peripheral setups, connectivity issues).
• Escalate more complex or unresolved issues to our higher‑level teams, following documented procedures.
• Set up, deploy, and configure desktops, laptops, mobile devices, printers, and other peripherals.
• Assist with regular maintenance tasks (patching, updates, antivirus, backups).
• Maintain and update documentation: support tickets, resolution steps, asset inventories, knowledge base articles.
• Assist with onboarding/offboarding users: provisioning/deprovisioning accounts, setting up hardware, and access.
• Follow company IT and security policies (password policies, access controls, data protection, etc.).
• Participate in scheduled system upgrades, hardware refreshes, and IT projects as assigned.
• Provide excellent customer service: communicate clearly, manage expectations, follow up with users.

• High school diploma or equivalent required. Associate’s degree in information technology, Computer Science, or related field preferred but not required if compensating with experience.
• 1-3 years of hands‑on experience in desktop support, help desk, or related IT support roles.
• Solid basics in Windows OS (desktop and laptop), Microsoft Office suite, and standard business software.
• Familiarity with hardware components, peripherals (printers, scanners), and basic network concepts (Wi‑Fi, LAN, VPN).
• Understanding of user account management (e.g., Active Directory or equivalent) and basic security best practices.
• Experience with remote support tools is a plus.
• CompTIA A+ or equivalent entry‑level certification.
• Any vendor or cloud basic certifications (e.g., Microsoft, Cisco, etc.) are a plus.
• Excellent verbal and written communication; ability to explain technical issues to non‑technical users clearly.
• Strong customer service orientation; patience and empathy when helping frustrated users.
• Good troubleshooting and problem‑solving skills; ability to think through issues systematically.
• Strong time management: ability to prioritize and manage multiple tasks or tickets.
• Team player: willing to collaborate, elevate when needed, follow established procedures.

We offer a competitive base pay rate and comprehensive benefits package for full‑time employees. This role works 7:30 am to 4:30 pm on a Monday‑Friday schedule at our Little Chute, WI manufacturing facility. On‑call hours will be required on a rotational basis with other team members.

* While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.

* Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable…