IT Specialist

IT Specialist (Finance)

About Us:

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, food service, and e-commerce channels.
Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers—first and fast.
Our brand portfolio includes Victor Allen's®, Dutch Bros® beverages and Nurri™, our better-for-you protein beverage line. We are passionate about beverages—and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Diversity and Inclusion at Trilliant and Horseshoe:
We believe talented, great people are the building blocks of our success. We believe in finding the right people, with the right attitude, and providing them with opportunities to excel.

Trilliant Food & Nutrition is growing, and we are seeking an IT Specialist I to provide first-line technical support, maintain desktop/laptop systems, assist with software/hardware troubleshooting, and ensure smooth daily operations of IT services. This is an entry-to-early career role ideal for someone who enjoys problem-solving, excellent customer service, and working in a fast-paced environment.

• Serve as the first point of contact for employees with hardware, software, network, or other technical issues.
• Triage, diagnose, and resolve common IT support requests (e.g., user login issues, printer problems, software installation, peripheral setups, connectivity issues).
• Escalate more complex or unresolved issues to our higher-level teams, following documented procedures.
• Set up, deploy, and configure desktops, laptops, mobile devices, printers, and other peripherals.
• Assist with regular maintenance tasks (patching, updates, antivirus, backups).
• Maintain and update documentation: support tickets, resolution steps, asset inventories, knowledge base articles.
• Assist with onboarding/offboarding users: provisioning/deprovisioning accounts, setting up hardware, and access.
• Follow company IT and security policies (password policies, access controls, data protection, etc.).
• Participate in scheduled system upgrades, hardware refreshes, and IT projects as assigned.
• Provide excellent customer service: communicate clearly, manage expectations, follow up with users.

• High school diploma or equivalent required. Associate's degree in information technology, Computer Science, or related field preferred but not required if compensating with experience.
• 1-3 years of hands‑on experience in desktop support, help desk, or related IT support roles.
• Solid basics in Windows OS (desktop and laptop), Microsoft Office suite, and standard business software.
• Familiarity with hardware components, peripherals (printers, scanners), and basic network concepts (Wi‑Fi, LAN, VPN).
• Understanding of user account management (e.g., Active Directory or equivalent) and basic security best practices.
• Experience with remote support tools is a plus.
• CompTIA A+ or equivalent entry‑level certification.
• Any vendor or cloud basic certifications (e.g., Microsoft, Cisco, etc.) are a plus.
• Excellent verbal and written communication; ability to explain technical issues to non‑technical users clearly.
• Strong customer service orientation; patience and empathy when helping frustrated users.
• Good troubleshooting and problem‑solving skills; ability to think through issues systematically.
• Strong time management: ability to prioritize and manage multiple tasks or tickets.
• Team player: willing to collaborate, escalates when needed, follow established procedures.

We offer a competitive base pay rate and…