General Manager

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD!

We focus on TEAM, GUEST, BUSINESS. If you want to be yourself, impact community, build life‑long relationships, and serve best coffee, join our herd! Apply today and be part of the ‘Bou Crew!

The General Manager drives culture, overall leadership and direction of the store. We ensure team engagement, execution of goals, set expectations and accountability, and deliver overall Caribou Brand experience. Success is rooted in Team, Guest, Quality and Core Values.

• Demonstrates excellence as Assistant General Manager with enthusiasm and excellence.

• Models, upholds and implements Caribou policies, practices, and standards.
• Ensures store is fully staffed for shifts, maintain up‑to‑date schedules, plan bench planning and development.
• Owns entire recruiting process: job posts, sourcing, follow‑up, interviewing, hiring, onboarding.
• Keeps team engaged and energized.
• Executes Role‑Based Training and LTO/Promotional Window training.
• Communicates expectations clearly and explains “why behind the what”.
• Keeps accurate records in Workday.
• Ensures safety of Team Members and Guests.
• Coaches, trains, develops team to generate best DOING and BEING every shift and interaction, fostering culture of growth and career progression.
• Delivers proactive, timely, thoughtful coaching conversations and feedback to support team.

• Exemplifies incredible guest experience at all times.
• Trains and develops team to provide best‑in‑class guest experience.
• Demonstrates and teaches guest recovery.
• Takes ownership of Guest Satisfaction metrics and results.
• Represents Caribou handling guest complaints and issues; sincere approach to find effective solution.
• Is brand ambassador in community: involvement, leadership and “being Caribou” in every interaction.

• Consistently acts as business owner – takes ownership of store and team success.
• Owns importance and execution of food safety, sanitization, health and safety of store, using company tools.
• Champion of executing standard operating procedures.
• Appreciates store systems:
  Crunch Time, Go Spot Check , Eco Sure, Teamwor
  
  X, Medallia, Workday, Beekeeper, etc.
• Deep understanding of P&L to build financial plans and fiscal responsibility.
• Creates energy, enthusiasm, focus to meet and exceed sales goals.
• Efficient inventory control and waste management.
• Assists with quality store operations and in‑store sales building activities.
• Ensures quality guest experience by fast friendly service, verifying product meets Caribou quality standards, clean safe environment per company and Serv Safe guidelines.
• Minimizes loss through cash handling policies, proper training, compliance with accounting/banking requirements.

• Brings Core Values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Enthusiastically takes ownership of all of it.
• Takes “being yourself” and “making fun happen” to next level.
• Authentically their best self every day.
• Creates trust in team; they trust you and you extend trust to them.
• Calm amid storm; ability to bring calm, focus, perspective to situations; resilient, durable, unflappable.
• Embrace diversity in all aspects of leadership and learning.
• Change leader and champion; recognizes all growth is change and all growth is powerful.
• Supports GM peers partnership and collaboration.
• Gives and receives feedback with positive intent; desire to always get better and grow.
• Unwavering example of grace and professionalism in challenging situations; handles confidential information with empathy and consistency.
• Takes ownership of difficult conversations; does not avoid conflict but seeks to dismantle it.

• Minimum 2-3 years of restaurant, retail, or guest service management experience or combined experience and education.
• Experience with sales building, P&L statements, recruiting, and training.
• Must be 18 years of age or older.
• Has a valid driver’s license and reliable transportation.

• Serv Safe Certified preferred or certification within 90 days of employment.
• High school diploma or GED…