Volunteer Program Coordinator

About Kids In Need Foundation:

Kids In Need Foundation is a national not-for-profit organization dedicated to creating equitable learning environments for underserved students and teachers across the U.S. Our mission is to ensure that every Pre‑K–12 student has the essential tools and resources they need to succeed in school. Through our distribution of school supplies, support for teachers, and investment in educational initiatives, we strive to make a meaningful impact on the lives of teachers and students across the country.

As we continue to expand our reach and deepen our impact, we are seeking a talented, self‑driven Volunteer Coordinator to join our high‑performing team.

The Volunteer Coordinator is responsible for assisting the Volunteer Program Supervisor with program administration and management. This includes organizing and leading the Kids In Need Foundation’s volunteer groups and builds. Groups may include businesses, schools, clubs or other community members. The Volunteer Coordinator will operate and utilize the Volunteer Management System and assist the Volunteer Program Supervisor in utilizing this software as needed.

This full‑time position will have flexible, variable hours with Saturdays depending on volunteer needs.

• Lead various sized volunteer groups several times a week, including volunteer events in the evenings and Saturdays. The majority of volunteer groups pack boxes and/or backpacks full of essential school supplies for Kids In Need Foundation’s (KINF) National Program orders.
• Greet volunteer groups, provide an introduction to KINF’s mission and instructions/demonstration for packing National Program orders.
• Ensure that volunteers are safely completing tasks in accordance with set guidelines.
• Maintain quality control of the end product by leading packing of National Program orders and periodically checking for errors.
• Serve as point of contact and liaison for volunteer groups during volunteer sessions.
• Train and on‑board new volunteers including an introduction to organizational mission, orientation to volunteer opportunities and tasks, tours, program materials, instructions, and safety protocols.
• Responsible for organizing, prepping and cleaning the volunteer space and ensuring trash is collected and processed. This also includes ensuring that the appropriate quantities are specified for the volunteers to aid in the completion of the build.
• Serve as the first point of contact for all inbound volunteers, including managing the volunteer email inbox.
• Assist with new Volunteer Management System (Give Pulse) implementation, including providing feedback on standard operating procedures.
• Schedule groups and individual volunteers and input and maintain accurate records within the volunteer management system.
• Ensure effective and timely communications with volunteers, staff, members and clients/community partners.
• Ensure a positive experience for the volunteer/s and gather feedback following volunteers shift utilizing survey tools to develop best practices and areas for improvement and share with staff.
• Assist in covering Volunteer Program tasks as needed when Volunteer Program Manager is out of office or unavailable.

• Required to stand for long periods of time
• Required to be able to bend and perform repetitive motions
• Able to move pallets weighing up to 2,000 pounds
• Ability to lift boxes up to 30 lbs
• Ability to work in medium noise level
• Ability to perform repetitive tasks

• Associate’s Degree or HS Diploma with two years of related experience.
• 2+ years of previous experience leading volunteer groups or leading others in a related environment.
• Ability to multitask, prioritize and communicate effectively and professionally at all times.
• Competent to coordinate unplanned setbacks and delays and maximize volunteer groups productivity

Salary range:

• $20.00 - $22.50 hourly

Benefits:

• Health, dental, vision, basic life, and AD&D insurance
• 401(k) retirement with up to 5% match
• Paid time off (PTO), floating holidays, and 11 paid holiday