Commercial Lines Account Manager

MUST HAVE PA PROPERTY AND CASUALTY LICENSE

Gibbel Insurance:We are a 4th generation, family owned independent agency that was started in Lititz, PA in 1890. Our focus has been on providing personalized service to our Property & Casualty customers. We have a unique opportunity to join our growing insurance agency in downtown Lititz. We invite you to become an integral part of our success. We are seeking a motivated and ambitious individual to join our team as an Account Manager.

As a key player in our organization, you will have the opportunity to make a significant impact by helping individuals protect what matters most to them. If you re passionate about building relationships, have a knack for effective communication, and a desire to help others, we want to hear from you. Join us in reshaping the way people perceive and experience insurance.

Our agency culture is a blend of professionalism and FUN!

We are seeking a detail-oriented, client-focused professional to support and grow our commercial insurance book of business. This role blends customer service with proactive inside sales, requiring strong product knowledge, exceptional follow-up, and the ability to build trust-based relationships with business clients.

Client Service & Account Management

• Serve as a primary point of contact for commercial insurance clients, providing accurate, timely, and professional support
• Provide clear explanations of coverages, policies, endorsements, billing, and certificates
• Maintain precise, up-to-date client records and documentation
• Prepare and deliver confirmations, receipts, and policy documents
• Identify coverage gaps, risk exposures, and discrepancies, escalating concerns as appropriate
• Ensure all work meets carrier, agency, and regulatory standards
• Develop and maintain thorough knowledge of commercial insurance products and services
• Follow established workflows, procedures, and quality standards
• Review policies, endorsements, and proposals for accuracy and completeness
• Follow up on delegated tasks, renewals, endorsements, and outstanding items
• Support risk mitigation through careful review and attention to detail
• Take ownership of assigned accounts and deliver high-quality final results
• Proactively follow up on quotes, proposals, and client communications
• Support new business and renewal sales through education, explanation, and value-based conversations
• Confidently discuss insurance solutions that protect clients’ businesses and livelihoods
• Build rapport and trust through consistent, encouraging, and responsive service
• Serve as a positive, professional voice of the agency in client interactions
• Highly detail-oriented with a strong commitment to accuracy and quality
• Comfortable working within structured processes and established standards
• Naturally organized and dependable with strong follow-through
• Confident and engaging communicator who builds cooperative relationships
• Motivated by helping clients understand and value insurance solutions
• Supportive, encouraging presence with both clients and teammates

• Commercial insurance experience preferred
• Licensing required or willingness to obtain
• Strong written and verbal communication skills
• Ability to manage multiple priorities while maintaining precision
• Proficiency with agency management systems and standard office technology

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Bonus opportunities

License/Certification:

• P&C Insurance License (Required)