Help Desk Technician

IT Help Desk Technician

Shift: 1st
Pay: $24

Duration of assignment: 6-8mnths

The IT Help Desk Technician provides first-level desktop and operating system support to users across the organization. This role serves as the initial point of contact for IT-related issues and consistently applies service desk processes while delivering exceptional customer service. The ideal candidate is detail-oriented, technically capable, and passionate about helping others through technology.

• Serve as the initial point of contact for all desktop and PC support issues.
• Document customer inquiries through clear communication with end users and take appropriate action to resolve technical problems.
• Respond to IT system hardware issues by gathering and documenting relevant information and escalating issues to appropriate IT team members as needed.
• Record issue resolutions and follow up with end users to ensure satisfaction.
• Set up and support new PCs, monitors, printers, and peripherals (e.g., keyboards, mice, and other electronic devices).
• Deliver and install computers at employee workstations.
• Assist other support technicians with deploying and configuring Windows PCs.
• Participate in Windows PC upgrades and replacement projects.
• Perform other duties as assigned to support the organization’s mission, vision, and values.

• Excellent customer service skills with clear, professional communication.
• Strong attention to detail and the ability to read and follow policies and procedures.
• Self-starter with the ability to work independently and manage tasks with minimal supervision.
• Ability to lift, carry, and install computers, monitors, and related equipment.
• Demonstrated ability to install, upgrade, troubleshoot, and diagnose issues with Microsoft desktop operating systems.
• Positive attitude and a passion for technology.

• High School Diploma or equivalent required.
• Prior help desk or service desk experience preferred.
• Experience installing, upgrading, troubleshooting, and diagnosing issues with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!