Account Coordinator - Commercial​/Non-Commercial

Job Summary

Based in Lancaster, PA, Clark Associates has been a disruptive force in the food service industry for over 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Our team’s overarching goal is to provide creative and effective solutions to the unique needs and challenges of national accounts across Restaurant & Retail, Hospitality, Healthcare, Higher Education, Senior Living, Casino, B&I, and Entertainment industries as it relates to the sourcing of over 500K products across multiple categories that are required to run their day-to-day operations.

Representing the Business Relations channel, Clark National Accounts continues to sustain an exhilarating growth rate, and with the desire for expansion, comes ample opportunities for professional development and the chance to impact the trajectory of an ever-evolving business unit. We're looking for hungry and humble candidates excited to work with some of the hottest national brands and be a part of our fast-growing team.

We're looking for an Account Coordinator to join our Commercial sector, growing relationships with our Casino, Entertainment and Hospitality partners as well as one for our Non-Commercial sector, working with Senior Living, Healthcare, Higher Education and Business & Industry partners. This position is responsible for managing accounts by maintaining communication, addressing concerns, and coordinating with internal teams to ensure customer satisfaction, often working under the direction of an account manager or senior account manager.

This includes managing customer details, resolving order & item needs, and facilitating smooth sales and project execution; acting as a liaison between partners and the company to maintain positive relationships and achieve business goals.

The ideal candidate will possess qualities in alignment with CNA's Core Values:

• Lead with Integrity
• Drive Innovation
• Take Ownership
• Pursue Excellence

• Partner Communication – regularly working with operators within companies to understand needs, provide updates on orders/projects and address concerns as a consultative thought partner. Own portions of partner-facing meetings and presentations as assigned by senior team members, representing CNA with professional communication and behavior.
• Account Management – maintains customer relationships & tracks information, while working diligently with senior/account managers to assist with business growth plans
• Internal Collaboration – coordinates tasks with internal teams, primarily account support & logistics support, to aide in resolving problems or suggesting process improvements
• Issue Resolution – identifies and resolves order & item issues in a timely manner, delegating to relevant teams as need
• Assists in project execution for equipment needs, collaborates on staged order projects, and assists with quoting opportunities as needed from partner inquiries using strategic pricing strategy to capture higher win rates and maintain profitability
• Coordinates sample packages to customers as part of the business plan to expand category grow and/or cost-saving alternatives
• Escalates high-level issues to senior/account managers and/or management as needed
• Identifies areas for improvement in customer experience and platform enhancements
• CRM Documentation – ensures thorough, timely entry of all leads, opportunities, tasks, and account updates within 24-48 hours and reviews accuracy weekly