Data Center Operations Manager, AWS

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing career paths for the employees and update our internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 24/7 shift arrangement, and hardware logistics
• Act as the subject matter expert across all aspects of data center operations
• Ensure all operational KPIs and metrics are measured and met
• Inspire and guide improvement in team process, technology innovation, and automation
• Manage large‑scale events (outages) and act as the call leader
• Improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures that meet industry best practices and required SLAs
• Maintain the on‑call schedule, coordinating absences and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve customer experience

• 4+ years of Information Technology (IT) experience, or a Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities
• 2+ years of experience managing people in a technical environment; 2+ years of experience with networking or computer hardware
• Experience troubleshooting and debugging technical systems, or experience in Linux and networking protocols, and in networking administration and troubleshooting

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $70,700 per year in our lowest geographic market up to $158,000 per year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Amazon offers equity, sign‑on payments, and other forms of compensation as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

For more information, please visit  This position will remain posted until filled. Applicants should apply via our internal or external career site.