Business Systems Analyst

Join to apply for the Business Systems Analyst I role at Kenco Group
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The Business Systems Analyst I supports all hardware and software issues, providing escalated technical resolution and end‑user training.

• Learn and support all company‑specific software solutions.
• Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment.
• Acts as a technical resource in assisting users to resolve problems with all computer systems.
• Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis.
• Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users.
• Maintain record of daily data communication transactions, problems and action taken, and installation activities within the specified ticketing database.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Documents procedures and solutions for help desk issues.
• Answering both technical and non‑technical questions for users.
• Making recommendations on areas of process improvement.
• Assists with reporting solutions, providing analytical queries and tools for operational management as needed.
• Assists in supporting site intranet.
• Performs basic computer and RF repairs and workstation integration.

• Bachelor’s Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology‑related field.
• Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required.
• SAP WMS experience preferred.
• Experience using shipping software such as a TMS, Parcel or other carrier application preferred.
• Beginning to moderate SQL skillset. Experience with 2 SQL or MySQL preferred.
• Experience working with File Transfer Protocol and API communication methods is preferred.
• Beginning XML skillset helpful but not required.
• Experience with PHP and HTML is helpful but not required.

• Business Acumen – Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting the organization.
• Communicate for Impact – Proactively communicate with all stakeholders throughout the life cycle of programs and projects.
• Influencing Others – Find common ground quickly and solve problems for the good of the organization with minimal noise, gaining trust and support of peers.
• Managing Transitions/Change Management – Effectively plan, manage and communicate changes in processes with appropriate stakeholders.
• Strategic Agility – Enable Kenco to remain competitive by adapting innovative ideas to support long‑term organizational strategy.
/ul>Travel Requirements
• This position is expected to travel on rare occasions.
• A passport is not required, but recommended.
Benefits Offered
• Medical insurance including HSA, HRA, and FSA accounts
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• Dental insurance
• Vision insurance
• Basic life and supplemental life insurance
• Short‑term and long‑term disability coverage
• Paid parental leave
• 401(k)
• Paid time off approximately 2 weeks (accrual begins on day 1 of employment)
• Employer‑paid holidays – 10 days

Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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