Global Command Center Operator

Job Description:

Garda World Security Services is Now Hiring a Surveillance Security Officer!

Ready to suit up as a Surveillance Security Guard?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Security Officer – Surveillance, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc.

What’s in it for you:

• Site
  
  Location:
  
  Lisle, IL
• Set schedule:
  Full time, Monday through Friday, 2nd shift, 3 p.m. to 11 p.m.
• Competitive hourly wage of $21 / hour (Daily Pay is available for Garda World employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at Garda World
• Uniform provided at no cost

Responsibilities of Global Command Center Operator

• Coordinates and assists with the direction and dispatching of an assigned team of security personnel to carry out the daily protective operations of the department.
• Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals.
• Manages information flow to and from incident sites, off site responders, vendors, and other response personnel.
• Monitor all security, communications, and fire/life safety systems.
• Systemically monitor and communicate potential and known threats that may impact client's coworkers and operations across the globe.
• Maintain effective communication among all levels of the organization during a crisis event.
• Serve as the liaison between all departments and the Security Department.
• Directly responsible for the accurate documentation of routine, and unusual, events occurring on, or near, the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Proactively monitor all surveillance cameras, and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms.
• Answer, and respond, to events and situations received over regular, and emergency, phones, and intercoms.
• Speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
• Professional, friendly, and positive communication style.
• Comfortable in a high-tech work environment; the ideal candidate can keep pace with an environment where there's constant learning of new mechanisms, applications, and tools.
• Ability to adapt to a dynamic environment and working under pressure.
• Ability to assess and evaluate situations effectively.
• Aptitude for clear and effective written/verbal directions and clarifying information under time-sensitive conditions.
• Ability to establish priorities, multi-task, work independently, and complete objectives in a fast-paced and demanding work environment.
• Working knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and SharePoint.
• Must be able to walk, stand, sit or climb stairs for long periods of time.
• Monitor security systems to detect any suspicious activity
• Document observed events and incidents, writing detailed reports
• Respond quickly to incidents or potential threats
• Conduct regular patrols to ensure the safety of the premises
• Control access to secure areas and verify the identities of visitors
• Analyze security systems to identify potential vulnerabilities or malfunctions
• Collaborate with law enforcement in case of serious situations or emergencies
• Ensure the safety and protection of individuals and property

Qualifications of a Surveillance Security Guard

• Must have a valid IL PERC
• Must have at least 2 years experience as a Command Center Operator
• Be authorized to work in the U.S.
• Bachelor’s Degree
• Bilingual (English/Spanish)
• Previous experience working in a Global Security Operations Center (GSOC)
• Broad geopolitical awareness, knowledge of global events, and cultural sensitivity.
• Familiarity with news reporting sources,…