Director, Enrollment

Director, Enrollment

Opportunity at a Glance:
The Director, Enrollment is responsible for managing, coaching, and developing a team of Enrollment Managers and may oversee a team of Enrollment Advisors. This role collaborates with managers and leadership to develop strategies for enrollment success where the emphasis is on quality and gaining results using a consultative approach with customers. The Director will inspire respect and confidence from every level of the organization through clear communication, vision, and direction.

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post‑licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six specialty tracks, and a Doctor of Nursing Practice (DNP).

The College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more mberlain.edu.

• Manage daily functions of a team consisting of 60–70 enrollment advising professionals in addition to a team of Customer Service Representatives.
• Assist in development plans to meet and exceed departmental budgets; forecast team goals and targets and manage the team to achieve forecasted results.
• Provide strategic thinking to the Director and upper management on new initiatives and improvements on current processes and policies.
• Assist in coaching, mentoring, and development of Managers and representatives.
• Initiate disciplinary action for non‑performers and reward high performers by executing performance reviews for each manager and approving reviews for enrollment advisors.
• Work with other Directors to develop best practices for enrollment strategies and implementation; assist with interviewing and selection of new enrollment staff.
• Communicate with the Enrollment Teams on behalf of leadership.
• Represent the team at various enrollment‑related meetings; work on assigned committees and teams within the organization.
• Assist in assigned business reviews and provide information for the budgeting process.
• Calculate and analyze business operations, including management of the enrollment pipeline, to accurately predict future enrollments of qualified students.
• Develop a culture of team and individual accountability to ensure high‑quality consultative relationship building with potential students and financial performance.
• Contribute to performance reviews for each manager and approve reviews for enrollment representatives; assist with hiring, coaching, and training and counsel team members.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Bachelor’s Degree.
• 7+ years experience in Enrollment Management, Sales Strategy, or Customer Service Management.
• 10+ years experience in customer‑oriented work, including consultative customer service and relationship building.
• Proven successful experience leading and developing consultative customer service teams/talent.
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals.
• Strong leadership, organizational ability, and communication skills required.
• Excellent project management skills.
• Ability to work in a fast‑paced environment.
• Personal computer skills; working knowledge of Microsoft Office (Word, Excel, PowerPoint) and some Internet applications.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $105,000 and $125,000. Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. The position qualifies for the following benefits.

• Health, dental, vision, life and disability insurance.
• 401k Retirement Program + 6% employer match.
• Participation in Adtalem’s Flexible Time Off (FTO) Policy.
• 12 Paid Holidays.
• For more information related to our benefits please visit:

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Mid‑Senior level

Full‑time

Education