Client Services Coordinator

Location:

Lisle, IL, United States
Date Posted:
Jan 16, 2026

Reports to:
Director, Sr. Client Service Manager

Additional info:
Salaried/Exempt, Full time

JOB SUMMARY:

Footprint Solutions performs a variety of projects in retail, office and various other locations utilizing their installation service centers and merchandising employees. A Client Service Coordinator reports to a Sr. Client Service Manager and provides support related to the set‑up, roll out and completion of a project. A Client Service Coordinator will interact with customers and vendors as well as other departments within Footprint to ensure a project is completed per the Customer’s timeframe & requirements.

In addition, this position may perform program operating functions on a solo basis for smaller projects.

• Develop project startup requirements as directed by the Sr. Client Service Manager. These functions include but are not limited to the following:
  • Coordinate information received from the customer to ascertain scope, understand store locations and timeframe, reporting requirements and other account‑specific details of the project.
  • Participate in the test store process and provide support to Sr. Client Service Manager and field as needed.
  • Create project start‑up training materials for internal and external team members.
  • Compile necessary project startup data for internal teams including logistics data, store lists, schedule dates, and training materials.
  • Distribution of project materials and training plan to internal and/or external resources.
• Manage daily requirements of the project during project launch and implementation including but not limited to:
  • Monitoring /management of daily summary reports that verify work order status including freight receipt, schedule dates and order completion.
  • Follow up as required with network to obtain work order status information to ensure project data is up to date daily.
  • Collaborate with Service Center Representatives to provide timely resolution to escalated project issues.
  • Provide daily/weekly program summary recaps to the Sr. Client Service Manager or Customers.
  • Communicate promptly and timely with customers and customer‑related parties to ensure customer inquiries are immediately acknowledged and addressed and to ensure customer expectations are met.
• Review potential program challenges with Sr. Client Service Manager to develop detailed issue resolution solutions for internal and external resources.
  • Coordinate and assist in the resolution of freight or transportation issues with network and logistics.
  • As needed, manage specific work list cases to provide timely and accurate resolution to customer or network.
  • Provide training and ongoing instruction to Service Center Representatives regarding specific project objectives and guidelines.
• As directed by the Sr. Client Service Manager, participate in the following areas to ensure project success:
  • Work with the accounting department to resolve billing discrepancies related to the project resulting in timely and accurate customer invoices for all services under contract.
  • Provide support to Sr. Client Service Manager both internally and externally in their absence.
  • Participate in the end of project / closeout functions to bring project to successful completion.
  • Gather necessary feedback both internal and external regarding the program to develop final program summary reports.
  • Develop project summary reports for customers as directed by the Sr. Client Service Manager for all aspects of the project including on‑time completions, fail rates, logistics overview, inventory status, claims status etc.
• Present project summary information to management or customers as directed by Sr. Client Service Manager.
• Monitor closeout of all open cases related to project and assist Sr. Client Service Manager or CSRs with resolution.

• The level of knowledge customarily acquired through the completion of four years college or equivalent; preferably in business administration or related field
• Minimum three years of functional experience in client or customer service or project management
• Exceptional interpersonal, written…