Program Manager

Manager, Utility Programs & Partnerships

Location: Remote / Hybrid (with travel as needed)

Reports to: VP of Utility Programs

The Manager, Utility Programs & Partnerships supports the execution and day-to-day management of DeNova Detect’s utility programs, with a specific focus on employee purchase programs and direct-to-consumer sales of unconnected alarms through utility-hosted websites and digital platforms.

This role works cross-functionally to ensure utility programs are pitched, nurtured, launched on time, operated effectively, and maintained in compliance with utility requirements and DeNova Detect marketing standards.

• Support the sales, launch, administration, and ongoing management of utility programs for unconnected product launches
• Coordinate internal teams to support program setup, execution, and maintenance

• Assist in pitching and managing employee purchase and affinity programs for utility employees and affiliates
• Coordinate pricing, order workflows, fulfillment processes include:
• Working with Operations and Customer Support
• Tracking orders and resolving issues
• Support onboarding of new utilities into employee purchase programs

• Support direct sales of unconnected alarms through utility-operated websites and marketplaces
• Coordinate product setup, content, pricing, and updates across utility platforms
• Work with Marketing to ensure product descriptions and educational materials align with utility standards

• Collaborate with internal teams including:
• Sales and Partnerships
• Operations
• Marketing and Communications
• Track action items, timelines, and dependencies to keep programs moving forward

• Ensure program execution aligns with utility requirements, policies, and governance standards
• Maintain program documentation and support compliance reviews
• Escalate risks, issues, or deviations to leadership as appropriate

• Track program performance metrics including:
• Units sold and revenue by utility
• Employee program participation
• Program activity and engagement
• Prepare reports and updates for internal leadership and utility partners
• Identify operational improvements to streamline program execution
• Capture lessons learned from pilot programs and rollouts
• Support expansion of existing programs to additional utilities or regions

• Bachelor’s degree in Business, Marketing, Public Policy, or related field
• 4–7 years of experience in:
• Program management
• Partnerships or account support
• Utilities, energy, government-regulated environments, or similar experience desired, but not required
• Strong organizational and coordination skills
• Comfort working across multiple internal teams

• Experience supporting utility programs or regulated partners
• Familiarity with e-commerce platforms or digital marketplaces
• Exposure to compliance-driven or governance-heavy organizations
• Preferred residency in Chicago, IL (or greater Chicagoland area)