Care Navigator; GP Receptionist

Care Navigator (GP Receptionist)

The closing date is 27 March 2026

Oak Tree Surgery and Pensilva Health Centre are seeking a motivated and enthusiastic Care Navigator (receptionist) to join our expanding friendly and dynamic team on a permanent basis.

Working hours are 8am - 6pm to cover four days per week (Monday - Thursday). Successful candidate will be required to travel to both Oak Tree and Pensilva sites.

• Company events (including social and team building events)
• Cycle to work scheme
• Free flu jabs
• Free on‑site parking
• Company sick pay

• To be the primary contact for patients
• To ensure patients attend appointments when called by the GP/Nurse
• To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
• Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
• To answer the telephone and make required calls in a polite and professional manner
• To process online patient triage requests following practice procedure
• Process online triage requests as per policy
• Book patient appointments as required and communicate these to patients either electronically, over the telephone or in person
• Candidates should be computer literate and possess excellent communication skills.
• To assist with the sorting of patient notes and changing of personal details to maintain efficient records
• To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
• To assist with general administration
• To read the staff noticeboard and emails received to keep up to date with activities
• To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
• Management of lost property complying with all regulations and the Data Protection Act
• To promote a friendly and enjoyable working environment
• To work to the set assessment criteria and objectives as set out in the review system
• To maintain confidentiality at all times
• To report any accidents/incidents to the Practice Manager
• To abide by statutory and practice regulations regarding fire, health and safety and security issues
• To be able to cover holiday/sickness as and when needed

The Surgery:

• Fun, friendly, and highly motivated team of individuals who all work together in a welcoming and supportive environment
• We strive to be leaders in the health and wellbeing of our staff and patients
• Stable and long established large practice operating from two modern purpose built buildings (both dispensing sites)
• Strong Clinical and operational teams working collaboratively, striving towards outstanding patient service
• In house pharmacy staffed by a Pharmacist led medicines management team
• Teaching and GP Training Practice
• Remote triage practice using the latest technology to deliver virtual consultations
• In house clinical research unit
• EMIS Web clinical system

• Receptionist or Customer Service based role - minimum of 1 year
• Experience of working in a GP practice

• Ability to fulfil criteria outlined in the Job Description
• Excellent IT skills including MS Office and web-based technology
• Oragnisational skills
• Ability to problem solve
• Ability to work under pressure
• Good verbal and written communication skills
• Good interpersonal skills
• Ability to work flexibly with people as part of a team
• Confidence to work with staff at all levels
• Emis web clinical system
• Complaints handling and difficult conversations
  
  Experience of working in primary care

• Honesty and Integrity
• Adaptable and personable
• Polite and confident
• Motivated and proactive
• Ability and resilience to work under pressure
  
  Reliable and good time keeping

• GCSE grade A to C in English and Maths or Level 2 NVQ equivalent

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

OAK TREE SURGERY & PENSILVA HEALTH CENTRE