Customer Assistant - Food

Saturday: 23:00–07:00

Unsocial premium: £3.00 p/h is added on any hours worked between 22:00-06:00.

Under‑18 Disclaimer: We cannot consider applications from anyone under the age of 18 in compliance with health and safety legislation.

• Week 1:
  • Sunday: 21:00–05:00
  • Monday: 22:00–06:00
  • Wednesday: 22:00–06:00
  • Thursday: 22:00–06:00
  • Friday: 22:00–06:00
• Week 2:
  • Monday: 22:00–06:00
  • Tuesday: 22:00–06:00
  • Wednesday: 22:00–06:00
  • Friday: 22:00–06:00
  • Saturday: 23:00–07:00

Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest growing retailer. We’re looking for colleagues who thrive under pressure, deliver five‑star service at pace and embrace the transformation we’re driving.

We seek passionate individuals who take pride in M&S Food products and are ready to roll their sleeves up repeatedly, meeting strong customer demand. You will be a resilient brand ambassador confidently recommending and selling our newest food products, ensuring customers feel truly valued each time they shop with us.

• Serve customers efficiently, both on the shop floor and at service points.
• Keep the store clean, tidy and ensure shelves are stocked.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit.
• Build expert product knowledge to sell and recommend our products and services.
• Utilise all digital tools and communication channels to deliver for the customer every time.

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for it regularly.
• Accurately plans and manages own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We welcome an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we support flexible working. If you require reasonable adjustments to any part of our recruitment process, please let us know when completing your application – we will ensure your needs are met.