Training & Compliance Supervisor

Overview

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

Location
:
Lisburn and Banbridge

As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen for a Training & Compliance Supervisor to join the Lisburn & Banbridge Agency on a full-time, permanent basis, working Monday - Friday, 9am - 5pm, with a 4:30pm finish on Fridays. Requests for 3/4 days per week will be considered. You will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

• Salary of £28,000 - £35,000 FTE (dependent on experience)
• 23 days annual leave + Bank Holidays
• Pension scheme
• Flexitime
• Private Medical Insurance
• Gym contribution
• Membership Plus discount scheme

As a Training & Compliance Supervisor, you will ensure a suitable training framework is created to support our compliance with regulatory requirements and internal standards.

Primarily supporting the delivery of excellent customer service and adherence to FCA regulations, you will develop and maintain a robust training framework that safeguards our reputation and integrity.

Working closely with the Agency Manager and wider team, you will help ensure training and compliance are consistent across the organisation. You will make sure regulatory guidance is accurate and usable, helping colleagues meet requirements in their day-to-day work.

• Review staff interactions and documentation
• Monitor adherence to FCA regulations, NFU Mutual policies and internal procedures
• Maintain accurate compliance and training records
• Support induction and ongoing training for staff
• Track training completion and competency assessments
• Provide coaching and mentoring to support development

To be considered as a Training & Compliance Supervisor, you will need:

• Previous experience in compliance or training, ideally within financial services
• Effective feedback and coaching skills
• Analytical and problem-solving skills for compliance monitoring
• Excellent communication and presentation skills
• High attention to detail and organisational ability
• At a minimum, 8 GCSEs or equivalent at level 4 / Grade C or above, including Maths and English, ideally further or higher qualifications

Other organisations may call this role Training Officer, L&D Officer, Learning and Development Officer, Training Co-ordinator, Training and Compliance Co-ordinator, or Training and Compliance Advisor.

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So, if you are ready to develop your career as a Training & Compliance Supervisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.