Area Manager, Management
Listed on 2026-01-20
-
Management
Location:
Brownlow Branch Library
Salary Range: £47,181 to £50,269 (NJC points 36-39)
Advertising End Date: 25 Jan 2026
Vacancy Type:
Permanent - Full Time
There are currently six Area Manager posts within the structure. They will be responsible for the implementation of services as determined by the Libraries NI Corporate Strategy. Area Managers will be expected to lead the delivery of high quality, effective and efficient library services within a designated geographical area. They will also make a substantial contribution to the development and delivery of functional specialisms.
The job description is generic and it is anticipated will allow for staff to be interchangeable i.e. moved from area to area or the defined geographical area to be changed to meet the needs of the service. Area Managers will work collaboratively with other staff to ensure that the library service is delivered consistently to support Libraries NI priorities.
Responsible to: Service Development Manager
Responsible for:
- All library operations to meet the business/service plan in an identified geographical area
- Implementation, including monitoring, of a specific policy for their identified geographical area
- Consultation and advocacy with customers (including potential customers) and stakeholders to maximise membership and use of the service in their identified geographical area
- Ensuring the provision of high-quality customer service and support in their identified geographical area
- Staff management and development in a designated geographical area
- The efficient and effective use of resources
- Provide high quality customer service throughout the identified geographical area ensuring that services meet statutory requirements and are relevant to local communities:
- Adhere to service standards and Customer Care procedures; monitor and evaluate service delivery
- Ensure that the Libraries NI Marketing Strategy is implemented
- Support customers of all ages to become independent learners using physical and digital resources
- Promote and deliver access to information services, including digital information
- Promote and implement reader development, visual and oral arts initiatives
- Provide supported access to local cultural heritage resources
- Identify and advise on areas for improvement
- Maintain service at all times.
- Consult with users and non-users to ensure that the development and delivery of customer-focused services are responsive to community needs and achieve a high level of customer satisfaction and increase participation
- Represent Libraries NI on appropriate working groups, interagency panels, and in meetings with statutory, voluntary and community organisations
- Ensure that services provided in the identified geographical area demonstrate Libraries NI’s commitment to the promotion of equality, inclusion and diversity and that the policy in this area is actively implemented and developed
- Participate in the community planning process in conjunction with statutory, voluntary and community organisations to enhance services available in the area and promote equality, inclusion and diversity
- Advise the Service Development Manager on local developments which could provide opportunities for partnership working which meet Libraries NI’s Corporate aims
- Deliver initiatives on all aspects of building maintenance, refurbishment, minor works and other capital programmes. Act as project leader as required in co‑operation with relevant Libraries NI departments and outside contractors
- Contribute to the development, implementation and monitoring of appropriate standards for the internal and external library environment including health and safety
- Maintain awareness of relevant government policies, professional developments and recognised standards of good practice and ensure that these are reflected in service development, performance measurement and benchmarking.
- Contribute to a specific area of policy implementation for functional areas, e.g. safeguarding, customer experience and provision for identified customer…
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