Senior Mobile Messaging Deliverability Consultant

Senior Mobile Messaging Deliverability Consultant

United Kingdom

Bloomreach is building the world’s premier
agentic platform for personalization
.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the
entire
customer journey.

• We're taking
  autonomous search
  mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making
  conversational shopping
  a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of
  autonomous marketing
  , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —
Loomi AI
— so that personalization isn't only autonomous…it's also consistent.

From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

What challenge awaits you?

As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels.

Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes.

Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

• Provide market insights to the product teams to drive the roadmap strategy
• Position the best solution in mobile messaging area to the prospect / customer need
• Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
• Onboard USA and Canada customers on to Short Codes/10
  
  DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
• Create and maintain a consistent voice in the area of mobile messaging across the whole organization
• Write clear and concise documents to support new and existing products
• Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
• Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

Professional experience

• In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
• Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10
  
  DLC/TFN for SMS/MMS campaigns
• Excellent understanding of OTT Messaging Channels (Whats App, FBM, RCS/GBM, ABM, Viber, Kakao Talk, Line)
• Experience of vendor management and commercial negotiations
• Have the confidence to support Pre-Sales and Post Sales engagements
• Exposure to Vendor Contract management and billing conflict resolution
• Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
• Manage the end-to-end Customer Onboarding process
• Ability to delivering Product Training Sessions
• Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
• Experience in product management for a messaging or software company is an advantage, but not required
• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence…