Customer Assistant - Administration Assistant

Overview

Administration Assistant

Week 1:
Sunday ;
Monday ;
Tuesday ;
Thursday . Week 2:
Monday ;
Tuesday ;
Thursday ;
Saturday

• Develop remarkable people
• Support coordination of all development programmes including employability schemes for customer assistants
• Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My Welcome hubs
• Ensure all regional learning hubs and the academy facilities are maintained to a high standard
• Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
• Offer exceptional levels of service to all colleagues and visitors across the academy
• Delivering regional buddy upskilling where required
• Deliver upskilling to Induction facilitators in standalone hubs where required
• Listen and act on colleague feedback to make this a great place to work, with the support of BIG
• 100% accurate execution
• Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
• Build key stakeholder relationships across Centre of Expertise, externally and Region
• Utilise digital tools to manage academy learning capacity
• Drive high performance
• Act as subject matter expert for onboarding and My Welcome
• Support the delivery and completion of Compliance Learning across the region
• Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

• Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Adapting to change
• Ability to learn new ways of working quickly and be able to deliver relevant information
• Able to confidently deliver information in a public forum and ensure attendees  understanding

• External Candidates
• Colleagues
• Store Leadership
• Regional People Team
• BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.

Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.