Customer Service Administrator

Location: Lisburn

Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service.

In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You'll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.

• Managing customer enquiries and providing outstanding service
• Processing orders accurately and ensuring timely delivery
• Building strong customer relationships to drive satisfaction and retention
• Identifying opportunities for upselling and cross-selling
• Supporting sales teams to achieve and exceed account targets
• Collaborating with internal teams to streamline processes and improve workflows
• Maintaining accurate records using CRM and sales software such as Sage

• Proven experience in customer service, account management, or sales support
• Strong proficiency with CRM systems and tools like Sage or Salesforce
• Excellent verbal and written communication skills
• A hands‑on approach, with the ability to problem‑solve and think proactively
• Ability to adapt to new technologies and contribute to process improvement
• A team‑player mentality with the confidence to work independently