Onboarding Specialist

We’re partnering with a high-growth, product-led SaaS company in the healthcare technology space, recognised for its inclusive culture, flexible working, and strong customer-first values.

They’re looking for an Onboarding Manager to take full ownership of the onboarding journey for new customers - acting as the central point of contact from post-sale handover through to successful adoption.

This is a proactive, consultative role focused on delivery, communication, and long-term customer success, not reactive support.

As the Onboarding Manager, you’ll be responsible for delivering a seamless onboarding experience that sets customers up for long-term success.

You’ll manage onboarding plans, coordinate internal stakeholders, keep customers engaged, and continuously improve onboarding processes based on feedback and outcomes.

Own the onboarding experience

• Meet customers immediately post-sale to understand their needs and onboarding goals
• Partner with customers to create a clear onboarding success plan
• Proactively manage progress and intervene early to keep onboarding on track

Deliver onboarding plans

• Manage timelines, milestones, and stakeholder accountability
• Ensure onboarding tasks are completed within agreed time frames
• Monitor progress and adjust plans as required
• Act as the single point of contact throughout onboarding
• Lead regular check-ins with customers and internal teams
• Build strong relationships and gather insights to improve onboarding tools
• Identify recurring issues and recommend process improvements
• Act as a feedback loop for product and operational teams
• Support a smooth transition from onboarding into ongoing customer success

• 3+ years’ experience in customer onboarding, customer success, implementation, or project-based client roles
• Experience working within a SaaS or technology-driven environment
• Strong project management and stakeholder communication skills
• Comfortable supporting customers through change and adoption
• Healthcare or regulated-industry experience beneficial, but not essential

• Fully remote role (UK-based)
• Clear ownership and responsibility
• Customer-first, collaborative culture
• Exposure to a purpose-led healthcare SaaS product
• 12-month FTC offering stability and development opportunity