Guest Services Representative

At MCC, we are not just another hotel. We are a culture and a closely knit team. We believe in respect for our customers and our employees, in openness and honesty, and more importantly, no drama! Many of our employees have been with us for 5, 10, 15, and even over 20 years.

There is no other hotel and conference center like the Maritime Conference Center when it comes to employee retention and providing a positive workplace experience. Over 80% of our customer base is repeat business.

If hospitality is in your blood, you are in the right place. We want the best of the best for our customers and our team – you must like to have fun and have hotel front desk experience.

• Pre-block guest rooms based on available floors.
• Assist with sales/upkeep of the retail outlet.
• Deliver VIP welcome amenities to guest rooms.
• Check guests in and out and assign proper credentials.
• Verify that all financial data, customer information, and proper forms of payment/posting information are correct.
• Ensure that all relevant information is logged on the Front Desk Daily Shift Blog in Microsoft Teams.
• Take reservations over the phone.
• Work with off‑site hotels during oversell conditions.
• Keep front desk and front office areas neat and tidy.
• Other duties as assigned.

• Minimum 2 years Hotel Front Desk Experience.
• High School Diploma or equivalent.
• Comfortable with Microsoft Office, hospitality systems, and POS systems.
• Ability to lift packages up to 50 pounds.
• Ability to walk quickly and for long distances due to the size of the facility.
• Assist with guest private functions as directed by the Operations Manager.
• Strong interpersonal and communication skills to provide quality service to hotel guests.
• Personable and outgoing, pleasant phone demeanor.
• Excellent customer service skills and ability to connect with guests positively.
• Able to complete fire training and CPR courses.