Shift leader, Restaurant​/Food Service

Overview

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on TEAM, GUEST, BUSINESS. If you are ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd and be part of the Crew.

Position Overview:

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team understands goals, expectations, products, cleanliness, new directives and guest connections during the shift.

• Demonstrates mastery of the duties of a Team Member with enthusiasm and excellence.
• Lead shifts focused on team engagement and guest satisfaction with a commitment to Make Fun Happen.
• Think strategically about maximizing product sales and waste management.
• Demonstrate total store vision and ownership of the look and feel of the store.
• Be knowledgeable about the deployment for the day and the roles and responsibilities involved.
• Maintain effective on-the-floor communication during the shift.
• Anticipate the needs of the team and guests and address situations before they become problematic.
• Understand multiple shift priorities and effectively communicate and delegate objectives and tasks.
• Take ownership for the current shift and the upcoming shift.
• Ensure the team executes SOP and quality standards correctly and consistently.
• Coach and provide feedback to Team Members to bring their best Doing and Being to their role in the moment.
• Train the team on role responsibilities, product knowledge and promotional items.
• Perform administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and other assignments.
• Actively develop Team Members and engage in conversations about career and professional growth.
• Bring Core Values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Take ownership of personal impact on others and manage how they show up.
• Demonstrate confidence and ownership of decision-making as Manager on Duty.
• Remain resilient under pressure and maintain calm in critical moments.
• Lead with joy, serve guests, and contribute to the community.
• Seek to be of service and create success for others.
• Bring enthusiasm and curiosity as a subject matter expert and help others grow.
• Demonstrate humility and curiosity to lead a diverse group and show eagerness to learn.
• Provide powerful feedback and coach the team toward commitment, not compliance.
• Take ownership for making a positive impact on others and foster an inclusive and inspiring culture on every shift.
• Invest in personal development and actively seek feedback and growth opportunities.

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience, or be properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Preferred:

• High school diploma or GED equivalent.
• A valid driver’s license and reliable transportation.

The position requires hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, or the ability to perform these physical requirements with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description describes the general level of work performed and is not all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on protected characteristics. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Location:

730 Apollo Drive Suite 106, Lino Lakes, Minnesota 55014

Compensation Range: $12.75 - $21.25 per hour

Starting pay is subject to Local and State Minimum Wage regulations. Ranges reflect what the employer reasonably and in good faith expects to pay for such position.

The physical demands for this position include reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours, which may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the…