Vice President of Operations

Sales Draft is revolutionizing direct sales recruiting by turning it into an effortless, automated, and scalable process. Designed to ensure unmatched efficiency, Sales Draft uses automated, text-driven communication to guide candidates through the pipeline seamlessly. With real-time tracking and proactive follow-ups, Sales Draft eliminates missed opportunities and delays in the recruitment process. The platform also provides robust data tracking to optimize hiring strategies and grow the applicant pool effectively.

Sales Draft enables businesses to build sustainable and scalable systems, reducing overhead while delivering predictable recruitment outcomes.

• Oversee and optimize company-wide operations
• Lead and elevate the Customer Success function (retention, expansion, onboarding, support)
• Implement scalable systems, processes, and performance KPIs
• Own SaaS operational metrics (NRR, GRR, churn, LTV, CAC efficiency, gross margin)
• Build forecasting models and operational reporting for executive team & board visibility
• Improve cross-functional alignment between Sales, CS, Marketing, and Product
• Establish hiring plans and org structure as we scale
• Drive accountability and operational discipline across teams
• Identify bottlenecks and implement automation where possible
• Support budgeting, forecasting, and strategic planning

• 5+ years of operational leadership experience
• Proven experience in a venture-backed SaaS company (Series A–C preferred)
• Strong background in Customer Success leadership
• Demonstrated ownership of retention, expansion, and churn metrics
• Experience managing cross-functional teams
• Strong analytical and financial acumen
• Experience reporting to executive leadership and/or board
• Experience scaling a SaaS company from early growth to mid-stage
• Experience implementing CS platforms (e.g., Hub Spot, Gainsight, Salesforce)
• Background in B2B SaaS
• Experience building operational dashboards and KPI tracking systems
• MBA or advanced degree (preferred but not required)

• Data-driven but people-focused
• Process-oriented and systems-minded
• Highly accountable and execution-driven
• Comfortable in fast-paced, high-growth environments
• Strong communicator who can align teams and drive results
• $140,000 – $160,000 base salary DOE
• 401K Option
• Opportunity to help scale a high-growth SaaS company