Export Coordinator

In this position, you will be providing the highest level of Customer Service in the industry through prompt, competitive and correct loading of all containers, routing of freight and moving freight as booked. Maintaining a high degree of professional communication skills.

• Ensure NDNL policies are adhered to
• Plan Fully utilized containers
• Follow Standard Operating Procedures
• Resolve issues with warehouse and vendors as needed
• Roll and advise on bookings not loaded per cutoff
• Carefully review and finalize all loads timely to ensure carrier docs cutoffs are met
• Complete rail billings or provide details to carriers in order to allow loads to be received by the rail or port
• Report service failures promptly to supervisor or manager
• Maintain and update sailing schedules
• When needed proactively chase documents and cargo for maximum utilization
• Maintain bookings with s/s lines 4-6 weeks in advance to guarantee space
• Verify/proof all marking confirmations are resolved in a timely manner
• Maintain accurate and timely communication and responses to all parties, (i.e. internally within your local facility, other Vanguard offices or agents in the US and overseas).
• Complete task and projects as assigned by management.

Verify and proof all load plans/files and correspondence:

• Verifies bookings from customers load plan are on Vanguard load plan
• Corresponds with warehouse/drayage provider with instructions for pick up, loading and return of containers.
• Verifies bookings loaded from load confirmation received from warehouse.
• Returns customers load plan with container number and seal.

• Processes co-load requests according to customers’ instructions.
• All co-loads to be completed by 12 noon at loading station
• Works with traffic departments to secure late gates for co-loads completed after 12 noon.
• Bookings to be returned to customer service after converted with correct rate.

• Manages street turned equipment to ensure that the container is returned to the port prior to expiration of free time.
• Works to resolve any per diem disputes that may arise from street turned equipment.
• Assists with bookings when needed.
• Reviews inventories to ensure no freight has been left behind.
• Maintains accurate and timely communication and responses to all parties (internal and external customers).
• Maintains and follow all procedural manual, System Guides and Inland Rate guides.
• Customer Service / Commercial
• Attends regular meetings (face to face or Virtual) with customers.
• Participates in onboarding new clients and creation of SOP’s.

• High School Diploma
• Preferred:
  Related transportation experience
• Preferred:
  Customer Service experience
• Exceptional work ethic, team mentality, positive attitude; outstanding verbal and written communication skills
• Ability to multi-task, prioritize, manage time effectively, a self-starter

We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. We are a values-driven organization with an objective to sustain sector leadership, always with the aim to create Happy Customers, Happy People, Happy Society and Happy Shareholders. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs.

Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. We're working to challenge the status quo with the power of diversity, inclusion and collaboration.