Product Manager, Principal

Remote Work: No

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means you are seen, heard, valued, and respected. You collaborate to deliver on our purpose and push boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You will have opportunities to learn and lead in a forward-thinking environment while defining your path to a fulfilling career and applying your skills toward causes you care about – locally and globally. Come make an impact every day at Zebra.

The Supplies and Sensors business is seeking a Principal Product Manager to lead the transformation of our product management team. As market and customer expectations have evolved, we are shifting from a product-centric organization to a solution-oriented, go-to-market-led approach. This role drives thought leadership and innovation in our roadmaps. You will use data-driven insights and agile methods to align our products with customers  strategic needs, enhance the customer experience, and ensure offerings integrate seamlessly into their systems.

The ideal candidate will establish our role as a trusted strategic partner by creating and leading an actionable strategy to embed AI, IoT, Edge Computing, and other emerging technologies into our portfolio. This role is a hybrid position and requires a minimum of 3 days a week in our Lincolnshire, IL office.

• Strategic Direction
  :
  Set the strategic direction for the product line or portfolio, ensuring alignment with internal business unit goals and external customer metrics and pain points.
• Develop a deep understanding of customer strategies, goals, workflows, and processes through journey mapping, feedback, and analytics to uncover key insights.
• Product Development, Planning & Execution
  :
  Own the comprehensive product plan and are accountable for the business metrics that support the offering, with a paramount focus on the customer experience.
• Partner with Engineering to create technology roadmaps that leverage emerging technologies like IoT and AI to accelerate our strategy and deliver customer value.
• Act as the voice of the customer, ensuring solutions are tailored to meet industry-specific requirements and deliver measurable outcomes.
• Establish and execute End-of-Life (EOL) plans for the product portfolio as appropriate.
• Stakeholder Collaboration & Domain Expertise
  :
  Act as an expert in the domain, shifting from a technology-first mindset to a deep understanding of customer pain points, metrics, and the broader ecosystem.
• Engage with sales, partners, and internal teams to connect with customers, understand their personas, operations, and key metrics.
• Stay ahead of industry trends, competitive movements, and regulatory changes to anticipate future needs.
• Execution and Delivery
  :
  Develop and own the go-to-market (GTM) strategy in close partnership with the go-to-market team, Regional Product Managers (RPMs) and ensure flawless execution as the product ramps.
• Partner with Product Marketing to define the marketing strategy for initial product launches and ongoing promotion, adjusting the message as customer needs evolve.
• Identify new routes to market, low friction selling methods, and new partner requirements to ensure the achievement of our strategic goals.
• Monitor solution performance, gather feedback, and refine offerings to maximize impact and scalability.
• Provide training and enablement support to sales and account teams to enhance their ability to articulate solution value.
• Data-Driven Leadership
  :
  Utilize data, analytics, and AI tools to deliver clear and actionable reports on product health, adjusting where necessary to optimize performance.
• Seek out and understand market and technology trends to assess product-market fit both internally and externally.

• Portfolio Revenue Growth & Profitability: Measures the overall financial success and market acceptance of the product portfolio.
• Customer Adoption & Net Promoter Score (NPS): Tracks how many customers are using new products and their overall satisfaction, reflecting the shift to a customer-centric model.
• New Product Revenue: Gauges the success of innovation and GTM strategy by measuring the revenue generated from products launched within the last 18 months.
• Cross-Business Unit Attach Rate: Measures the success of collaboration by tracking how often Supplies and Sensors products are sold with offerings from other Zebra business units.
• Emerging Technology Integration: Tracks the number of roadmap initiatives that successfully embed key technologies like IoT and AI, demonstrating progress in strategic innovation.

Minimum Qualifications

• BS in Engineering or related field including Computer Science, Information Systems, Business…