Representative, Customer Service

About the Role

Representative, Customer Service at Sysmex America, Inc.

Sysmex, headquartered in Kobe, Japan and located in Lincolnshire, Illinois, is a global leader in diagnostic equipment and information‑management systems. We apply science to enhance the quality of life worldwide through laboratory diagnostics, information technology, workflow analysis, and life sciences.

• Accurately enter customer orders and order changes within Sysmex systems and take appropriate actions to ensure customer requirements are met.
• Ensure calls and correspondences are addressed within standard response time.
• Utilize various Sysmex systems to accurately document customer transactions and activities.
• Develop positive rapport with customers and coworkers and collaborate to resolve issues.
• Understand and support company and department goals and objectives.
• Other duties as assigned.

• Associate’s Degree or 2 years relevant Customer Service experience in a related industry or manufacturing environment.
• Knowledge and understanding of Customer Service processes and systems.
• 3 – 12 months of Customer Service experience or experience in a related industry or manufacturing environment.
• Strong communication (verbal and written);
  Fluent in French is a plus.
• Microsoft Suite proficient; SAP or related ERP system.
• Detail oriented;
  Time Management;
  Makes decisions according to existing policies and procedures;
  Applies basic problem‑solving skills and knows who to involve.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Medical Equipment Manufacturing