Customer Service Representative

Senior Manager, Pricing - Quill

Staples is business to business. You're what binds us together.

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

The Team

The Pricing Team at Quill is a high-impact, data-driven unit responsible for developing, executing, and optimizing pricing strategies across Website, B2B, and other channels to drive revenue growth, margin improvement, and competitive positioning. The Senior Pricing Manager leads the pricing strategy and execution, playing a key role in profitability, optimizing pricing structures, and enhancing the company's competitive position. This role collaborates closely with cross-functional teams, leveraging advanced analytics to simulate scenarios and optimize price points, while providing actionable updates for Senior Leadership.

What you'll be doing

• Develop and implement comprehensive pricing strategies aligned with company objectives, market dynamics, and competitive landscape.
• Conduct market research, competitor analysis, and customer segmentation to identify pricing opportunities and challenges.
• Lead cross-functional teams in executing pricing strategies, collaborating with merchandising, marketing, finance, and Membership & Loyalty departments.
• Utilize advanced analytics and pricing models to evaluate performance, identify improvement areas, and test strategies using A/B testing.
• Drive pricing optimization initiatives using data-driven insights to refine structures, discount strategies, and promotional pricing.
• Continuously monitor market trends, competitor actions, and customer behavior to proactively adjust pricing for maximum profitability.
• Establish robust pricing governance frameworks, policies, and procedures to ensure compliance with industry best practices.
• Implement effective controls and review mechanisms to mitigate risks and maintain pricing integrity.
• Provide guidance to sales teams in negotiations, contract renewals, and customer-specific pricing strategies.
• Collaborate with Merchandising to assess pricing implications of new products and offerings.
• Develop and implement comprehensive pricing strategies aligned with company objectives, market dynamics, and competitive landscape.
• Conduct market research, competitor analysis, and customer segmentation to identify pricing opportunities and challenges.
• Lead cross-functional teams in executing pricing strategies, collaborating with merchandising, marketing, finance, and Membership & Loyalty departments.
• Utilize advanced analytics and pricing models to evaluate performance, identify improvement areas, and test strategies using A/B testing.
• Drive pricing optimization initiatives using data-driven insights to refine structures, discount strategies, and promotional pricing.
• Continuously monitor market trends, competitor actions, and customer behavior to proactively adjust pricing for maximum profitability.
• Establish robust pricing governance frameworks, policies, and procedures to ensure compliance with industry best practices.
• Implement effective controls and review mechanisms to mitigate risks and maintain pricing integrity.
• Provide guidance to sales teams in negotiations, contract renewals, and customer-specific pricing strategies.
• Collaborate with Merchandising to assess pricing implications of new products and offerings.
• Develop and maintain pricing performance metrics, dashboards, and reports to track effectiveness.
• Regularly present reports and updates on pricing performance, market trends, and competitive analysis to senior leadership.
• Drive financial forecasting accuracy by modeling pricing sensitivities and seasonal demand.
• Champion automation opportunities and adoption of…