Customer Success Manager KAUDC

Location: 3 Overlook Point, Lincolnshire, IL 60069

We are seeking a dynamic, customer-focused Customer Success Manager with a strong background in sales or customer success and solid program management skills. This role will lead the end-to-end migration of customers from our legacy Workforce Connect (WCC) platform to the new WC Sync collaboration solution. The ideal candidate is a hands‑on driver who excels at customer engagement, technology adoption, and cross‑functional coordination to ensure a seamless migration experience.

You will act as the primary point of contact for customers, sales teams, and partners, clearly articulating the value of the migration and ensuring successful execution.

• Drive adoption of the WC Sync platform by effectively communicating its value and benefits.
• Address customer concerns and position new capabilities to support successful migration outcomes.

• Use Salesforce (SFDC) and the Zebra/partner seller network to identify and engage appropriate customer and internal stakeholders for each migration account.

• Leverage the Calc Tool to provide customers with clear estimates of commercial impact and potential changes at renewal.
• Support smooth commercial transitions through data‑driven discussions.

• Clearly communicate migration plans, timelines, and processes to all stakeholders.
• Define roles and responsibilities using RASCI models and outline user training strategies.

• Partner closely with the Global Business Unit Program Manager to coordinate technical execution and operational aspects of migrations.
• Work with change management and communications teams to resolve sales process issues and manage escalations.

• Proven experience in sales, pre‑sales, or customer success roles, with a strong record of managing customer relationships and driving technology adoption.
• Demonstrated program or project management experience in a technology or software environment.
• Strong “seller” mindset with the ability to influence stakeholders through value‑based messaging.
• Proficiency in Salesforce (SFDC) for account and contact management.
• Excellent communication and presentation skills, with the ability to explain complex concepts to both technical and non‑technical audiences.
• Experience with financial modeling or commercial impact estimation tools is a strong plus.
• Ability to work independently and navigate a complex, matrixed organization.