Customer Success Manager

The Fountain Group is currently searching for a Customer Success Manager for a prominent client of ours. This position is located in Lincolnshire, IL. Details for the position are as follows.

Pay Rate: $35–$42/hour

Location:

On-site, 5 days per week
Type:
Short term contract - potential to extend/convert based on performance/budget

We are seeking a dynamic, customer-focused professional with a strong background in sales or customer success and proven program management skills to lead the migration of customers from our legacy Workforce Connect (WCC) platform to our new WC Sync collaboration solution. This is a critical, hands‑on role where you will own the end-to-end migration experience. You’ll serve as the primary driver of customer engagement, value articulation, and execution—acting as the central point of contact between customers, sales teams, partners, and internal stakeholders.

The ideal candidate brings a “seller” mindset, thrives in a fast‑paced environment, and excels at driving technology adoption through influence and clear value messaging.

• Effectively sell the benefits of migrating to the WC Sync platform
• Address customer concerns, highlight new capabilities, and clearly articulate business value to drive adoption

• Navigate Salesforce (SFDC) to identify, engage, and manage the correct customer and internal stakeholders
• Collaborate with Zebra and partner seller networks to ensure alignment across all migration accounts

• Use the Calc Tool to estimate commercial impact and potential changes at customer renewal
• Clearly communicate pricing, value, and commercial implications to support smooth transitions

• Define and communicate the migration plan, including timelines, roles, and responsibilities (RASCI)
• Outline user training approaches and ensure all stakeholders are informed and aligned

• Partner closely with the Global Business Unit Program Manager on technical execution and operational planning
• Work with change management and communications teams to resolve sales process issues and escalations

• Strong background in sales, pre‑sales, or customer success, with a proven track record of managing customer relationships and driving technology adoption
• Demonstrated experience program or project management, preferably within a technology or software environment
• A true seller mindset, with the ability to persuade and influence stakeholders by focusing on value and business outcomes
• Proficiency with Salesforce (SFDC) for account and contact management
• Excellent communication and presentation skills, with the ability to explain complex changes to both technical and non‑technical audiences
• Experience with financial modeling or commercial impact estimation tools is a strong plus
• Ability to work independently and navigate a complex, matrixed organization

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