Customer Consultant

Body Shop – Customer Consultant

Join to apply for the Customer Consultant role at Body Shop (The).

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good. Over 40 years later, we are proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’re committed to empowering people and enriching our planet, keeping it real, and staying true to our activist roots.

As part of our dedicated team of consultants, you will offer advice to customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to recommend a range that suits their preferences and lifestyle.

• Learn and understand our products – packed with natural ingredients sourced ethically through Community Trade programmes; we help communities build better lives.
• Learn customers’ needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel good.
• Support the store management team in driving sales and profit through exceptional customer service.

• Interest in connecting with customers to drive engagement.
• Open availability for evening, weekend, and holiday shifts.

• Comprehensive onboarding in your new position.
• Training hours for you and your team as needed.
• A 50% discount on regular products and 30% on gifts.
• Freebies when we launch new products.
• Volunteer time to support causes that matter to you.
• Connection with Community Partners to drive local activism.
• (UN) Uniform – a Green Apron, with freedom to express yourself.
• Opportunities to grow within the Brand.
• Encouragement & support to be exactly who you are – employees may join any/all inclusion & belonging networks, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.

Collaborative Skills, Personal Conduct, Commerciality, Purpose.

Entry level

Full-time

Customer Service

Administrative and Support Services